Matt
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Last activity
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Activity overview
Latest activity by Matt-
Matt commented,
Hi Jack, Hope you are well! I'm pretty certain this can be done with little effort by using mostly default attributes and a custom metric/attribute similar to the one mention in Explore recipe: Tra...
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Matt commented,
Hey Jack, interesting question! I'm not aware of a way to include relative timeframes like "this week" into the formula. Have you tried working with a Date Range calculated Metric? You can check t...
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Matt commented,
Hallo Philip Philipp Schumacher Danke für deine Frage! Damit ihr das Offlineformular in verschiedenen Sprachen anbieten könnt, muss hierzu ein API Script dem Widget Code beigefügt werden. (Arbeite ...
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Matt created an article,
Can I add a numeric field using Flow Builder?
Question Can I add a numeric field or a regular expression (regex) field using Flow Builder? Answer No, Flow Builder only supports text and drop-down fields. Numeric fields and regex fields are no...
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Matt created an article,
Explore recipe: Reporting on calls routed to external numbers
What's my plan? In this recipe, you'll create a report that shows the calls which are routed to external numbers from within the IVR. What you'll need Skill level: Beginner Time required: 5 m...
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Matt commented,
Hey @...Thanks for this question! Note that the Requester Wait Time is generally speaking something you would want to measure once the ticket's live cycle is completed. So for example on Tickets th...
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Matt commented,
Hey @...The visitor page url includes the full URL of the visitor. For example https://subdomain.zendesk.com/hc/en-usHey @...That is a good question! Since the visitor only enters a name (not a fir...
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Matt commented,
Hi @...Unfortunately there is currently no way to report on Organisations from the Backlog History Dataset. There is also some more information on this here: Why can't I see most of the attributes ...
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Matt commented,
Hey @...Thanks for this question! While there is currently no direct way of reporting on the URL where the chat originated, you could potentially create a workaround using Chat tags and chat trigge...
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Matt commented,
Hi @...That's a great question! I was trying to find a way to build this in a custom attribute with the current options available in Explore. But unfortunately we would require an option similar to...