Maude Joly

Total activity

32
Last activity

February 22, 2023 08:23
Member since

April 16, 2021 03:55
Following

0 users
Followed by

3 users
Votes

2
Subscriptions

11

Activity overview

Latest activity by Maude Joly

Maude Joly commented, January 03, 2023 08:33
Hi Katarzyna, Thanks for reaching out! I have created a private ticket, so we can have a closer look at your account data. Kindly check your email, and reply to the information I need to troublesho...
- View comment
- Maude Joly
- Created January 03, 2023 08:33
- 0 votes
Maude Joly commented, August 15, 2022 14:34
Hi Feby, As explained in the article About omnichannel routing (beta), the assignee will need to accept the conversation by clicking on the button. The section "Considerations for omnichannel routi...
- View comment
- Maude Joly
- Created August 15, 2022 14:34
- 0 votes
Maude Joly commented, August 15, 2022 14:16
Hi Jeffrey, Following Jacob's brilliant formula, you will return only tickets that were solved and created the same day. In your query, to keep only the tickets that were created/solved the same da...
- View comment
- Maude Joly
- Created August 15, 2022 14:16
- 0 votes
Maude Joly commented, August 08, 2022 10:42
Bonjour Eloïse, Je viens de créer un ticket pour vous afin que je puisse enquêter davantage. Merci de consulter votre boîte mail et de répondre à mon message. À bientôt ! :)
- View comment
- Maude Joly
- Created August 08, 2022 10:42
- 0 votes
Maude Joly commented, August 08, 2022 10:08
Hi Caitlin, By using macros, your agents will be able to override the settings of the app. The aim of the app is to avoid manual mistakes that could be made in a ticket, macros would not be include...
- View comment
- Maude Joly
- Created August 08, 2022 10:08
- 0 votes
Maude Joly commented, August 08, 2022 09:50
Hi Luyolo, FRT for Messaging is now available in Explore. You can find it in the Ticket dataset, and it can be displayed in seconds/minutes/hours/days. Just a quick note on this, the FRT messaging...
- View comment
- Maude Joly
- Created August 08, 2022 09:50
- 0 votes
Maude Joly commented, July 04, 2022 11:42
Bonjour Raphael, Effectivement, c'était bien une erreur dans l'article qui a maintenant été rectifiée. Merci de nous en avoir informé ! :)
- View comment
- Maude Joly
- Created July 04, 2022 11:42
- 0 votes
Maude Joly commented, July 01, 2022 13:41
Bonjour Thomas, Il n'est pas prévu d'implémenter une fonctionnalité qui permettrait d'ajouter des commentaires automatiquement à un ticket via un déclencheur, comme l'a expliqué Nina Olding (Zendes...
- View comment
- Maude Joly
- Created July 01, 2022 13:41
- 0 votes
Maude Joly commented, May 31, 2022 14:06
Hi Danny, The width of your tabs will depend on the width of the dashboard, and the number of tabs you have. If you have too many tabs for your dashboard to display their whole titles, they will in...
- View comment
- Maude Joly
- Created May 31, 2022 14:06
- 0 votes
Maude Joly commented, May 25, 2022 16:08
Bonjour Sébastien,Je vous remercie pour ce feedback constructif. Comme vous le savez, plus votre publication à d'interactions, plus elle a de chances d'être étudiée par notre équipe Produit pour un...
- View comment
- Maude Joly
- Created May 25, 2022 16:08
- 0 votes