Mau
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Total activity14
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Last activity
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Member since
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Following0 users
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Votes2
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Activity overview
Latest activity by Mau-
Mau commented,
To assume:URL: [yoursubdomain].zendesk,com/users - then select which agent to assume identityTo revert:URL: [yoursubdomain].zendesk.com/users/revert
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Mau commented,
Hi Dave, The satisfaction rating in the past 60 days as described in this topic is based on ratings they've received in the past 60 days. Hope this helps!
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Mau commented,
Hi Lauren, Remember, when you create a custom agent status, you will have the ability to choose to define an agent's availability in Support and Messaging (online, away, transfer only, offline). If...
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Mau commented,
Hey Virginia! A new ticket regarding this matter has been created on your behalf. Please check your email. Thanks!
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Mau commented,
Hi Virginia, I will be creating a new ticket to give you further assistance on this matter. Please check your email for more information.
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Mau commented,
Hi Thuy. I will be creating a ticket to give you further assistance regarding this.
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Mau commented,
Hi Fala,I have created a ticket so we can further discuss your inquiry.
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Mau commented,
Hi Allan,Natively, Zendesk doesn't have a metric that reports on the timestamp when a user is deleted. You may want to check the article Metrics and attributes for Zendesk Support for a comprehensi...
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Mau commented,
Hi Abed,I'm afraid One-touch metric is only available in Tickets dataset. You will be able to confirm this when you visit this article: Metrics and attributes for Zendesk Support under the topic T...
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Mau commented,
Hi Ronen,As per the article, there are a few times when a subscription update doesn't happen right away. These scenarios will trigger a pending subscription. A pending subscription means that you w...