Max McCal
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Total activity146
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Last activity
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Member since
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Followed by3 users
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Activity overview
Latest activity by Max McCal-
Max McCal created an article,
Securing your Microsoft login
Note: This article only applies to accounts that use Microsoft sign-in to access Zendesk services. If you don’t use the Microsoft sign-in feature, you can ignore this information. Subscribers that...
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Max McCal commented,
Hi, Appu Samy – There are a few things at play here, so let me define some terms to help make this clearer. When you use Zendesk, you have an "Instance" of Zendesk (sometimes called an "account")...
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Max McCal commented,
Kim Dickey – Guide events are something we're focussed on this year. While we don't currently track Help Center activations and deactivations, you will start to see them in Q2 of this year.
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Max McCal commented,
Thanks, Serge. This is definitely not possible today, but an idea worth exploring for sure. We appreciate it.
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Max McCal commented,
That sounds like exactly what I'm describing. Anyone can submit a ticket. It is open to anyone. However, some forms are restricted to authenticated users, while some are available to anyone. Yes?
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Max McCal commented,
Serge Pincon can you confirm I'm understanding you correctly? You're saying you'd like to have ticket submission available to any person who comes to your help center, but restrict certain forms to...
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Max McCal commented,
Hi, Sebastian This sounds like it may be a bug, or at the very least it's not our intent that users should be logged in through the wrong method. It would be great if you could reach out to our sup...
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Max McCal commented,
Hey, all – No updates as yet. We have had discussions about some of these topics, but we have not put this into any particular action as of yet.
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Max McCal created an article,
Announcing a designated email address to receive required security notifications
Announced on Rollout on March 6, 2023 March 6, 2023 Zendesk takes security and the protection of our Subscribers’ Service Data very seriously. If a security incident impacts your Service Da...
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Max McCal commented,
Hi, Simon I'm not an expert in Javascript, and wouldn't know. I'd guess you're considering using a custom theme in the Help Center to do something? I wouldn't be able to comment on the possibility...