Maximiliane Zirm

1. Policies and programs
2. Zendesk policies and agreements
3. Security Configuration Requirements for HIPAA or HDS Enabled Accounts on Zendesk

October 25, 2023 Introduction: Clarified introduction language for HIPAA enabled accounts Section II, Guide and Gather, number 1 (Help center restrictions): replaced IP restrictions with restricte...

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• Maximiliane Zirm
• Created October 25, 2023 09:24
• 0 votes

1. Policies and programs
2. Zendesk policies and agreements
3. Security Configuration Requirements for HIPAA or HDS Enabled Accounts on Zendesk

April 13th, 2023 Section I, Support, number 4 (APIs) :  Added link to authentication methods for clarity  b) Removed exact time frame recommendations for rotation to align with industry best pr...

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• Maximiliane Zirm
• Created April 13, 2023 18:20
• 0 votes

1. Policies and programs
2. Zendesk policies and agreements
3. Security Configuration Requirements for HIPAA or HDS Enabled Accounts on Zendesk

February 24th, 2023 Section I. Support, number 3: removed separate distinction between Support and Chat IP restrictions as the UI is now unified. Section I. Support, number 5: added clarification ...

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• Maximiliane Zirm
• Created February 24, 2023 17:40
• 0 votes