Mick O'Donnell
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Total activity170
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Last activity
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Activity overview
Latest activity by Mick O'Donnell-
Mick O'Donnell commented,
Official comment Hi Patrick, Thanks for your post. This issue should now be solved with the most recent version of the Support SDK: https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/an...
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Mick O'Donnell commented,
Hi Michal, We took a look at PhotoPicker today following your post, but this library seems to be only for images, wherever the user can upload other document types such as PDF or XLS via the Zendes...
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Mick O'Donnell commented,
Official comment Hi Omar, I'm a Product Manager in Zendesk. Apologies for the delay in taking action on this issue. We're going to focus on a fix for this and release a new version of the SDK. I can't share an exac...
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Mick O'Donnell commented,
Hi Kat!Zendesk is bringing the ability to Proactively send messages to an end-user in the Messaging experience (you would need Messaging enabled), but the first iteration may not go as far as achie...
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Mick O'Donnell commented,
Are there no settings that we can apply either within Support or Chat that enable us to route customers to departments based on some values? We'd need our support team to help with this one, my ...
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Mick O'Donnell commented,
Official comment Hi James, I'd strongly recommend checking out our more recent solution, Zendesk Messaging, for this type of experience. We've rebuilt the SDKs from scratch. These are the supporting SDKs. If you're...
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Mick O'Donnell commented,
Hi Anais!Thanks for raising this issue. We're going to work to address this issue as soon as possible. I don't think that we have any potential work arounds at the moment I'm afraid. As soon as we ...
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Mick O'Donnell commented,
Hey folks, Just a quick update, we have now released a new version of the Support SDK and the Chat SDK to upgrade these dependencies. The release notes are here: Refactor the internal Suas library ...
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Mick O'Donnell commented,
Hey folks, Just a quick update, we have now released a new version of the Support SDK (and the Chat SDK) to improve the handling of multiple permission request denials. The release notes are here: ...
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Mick O'Donnell commented,
Hi folks, sorry for the delay. We've actively working on this dependency update, but I don't have a public date that we can share at the moment. There's a chain of dependencies that needed to be ad...