
Mick O'Donnell
-
Total activity198
-
Last activity
-
Member since
-
Following0 users
-
Followed by3 users
-
Votes4
-
Subscriptions78
Activity overview
Latest activity by Mick O'Donnell-
Mick O'Donnell commented,
Hi Wathanyoo Khaisongkram,Thanks for that information, that's helpful. I checked internally, and we're currently targeting January for this update of displayed verified email address in Agent Works...
-
Mick O'Donnell commented,
Official comment Hi Ashley, Yes, you can use the Metadata APIs supported in the Zendesk Web Widget and Mobile SDKs to collect this type of referrer data, and sent it to Zendesk. As of today, if you wish to use this...
-
Mick O'Donnell commented,
Official comment Hi Mtichell. I'm sorry that you're experiencing this issue. If you are a Zendesk customer, the best way to resolve technical issues is to open a support ticket by clicking on the launcher (bottom r...
-
Mick O'Donnell commented,
Hi Gerson! Thanks for posting this. This could potentially be an issue. Do you mind reporting this with reproduction steps, and the specific version and platform of the SDK that you are using pleas...
-
Mick O'Donnell commented,
Official comment Hi there! Currently we don't support the modification of this UI element in the Zendesk SDK for iOS, but in the first half of 2024, we'll be brining advanced customization options for our customers...
-
Mick O'Donnell created a post,
Zendesk Position on Bring Your Own Channel
What is Bring Your Own Channel? BYOC is an integration path in which a customer's (or technology partner's) developers will implement their own client side widget or SDK for use on a website or mob...
-
Mick O'Donnell created an article,
Insights from the Messaging Experience PM Roundtable Community Event - September '23
On September 20th, the Zendesk Community hosted our latest PM Roundtable where the product team connected with community members to hear and address feedback on the Messaging experience in Zendesk....
-
Mick O'Donnell commented,
Official comment Hi Christina,You may also wish to check out the Zendesk Metadata APIs for messaging that you can use with the Zendesk Web Widget (and mobile and Unity SDKs). You could create a custom ticket field ...
-
Mick O'Donnell commented,
Thanks for your message! It's not possible today on the Zendesk Web Widget, but we're working to bring better customization options to our customers in the future, including giving our customers' d...
-
Mick O'Donnell commented,
Hi Jeremy B, no this doesn't happen today. The name value won't modify or overwrite the name stored in Zendesk Support. This is a limitation that we will address in the future.