Mick O'Donnell
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Total activity173
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Last activity
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Activity overview
Latest activity by Mick O'Donnell-
Mick O'Donnell commented,
Are there no settings that we can apply either within Support or Chat that enable us to route customers to departments based on some values? We'd need our support team to help with this one, my ...
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Mick O'Donnell commented,
Official comment Hi James, I'd strongly recommend checking out our more recent solution, Zendesk Messaging, for this type of experience. We've rebuilt the SDKs from scratch. These are the supporting SDKs. If you're...
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Mick O'Donnell commented,
Hi Anais!Thanks for raising this issue. We're going to work to address this issue as soon as possible. I don't think that we have any potential work arounds at the moment I'm afraid. As soon as we ...
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Mick O'Donnell commented,
Hey folks, Just a quick update, we have now released a new version of the Support SDK and the Chat SDK to upgrade these dependencies. The release notes are here: Refactor the internal Suas library ...
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Mick O'Donnell commented,
Hey folks, Just a quick update, we have now released a new version of the Support SDK (and the Chat SDK) to improve the handling of multiple permission request denials. The release notes are here: ...
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Mick O'Donnell commented,
Hi folks, sorry for the delay. We've actively working on this dependency update, but I don't have a public date that we can share at the moment. There's a chain of dependencies that needed to be ad...
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Mick O'Donnell commented,
Hi Ahmed, Thanks for writing in! I've replied on the post that you have linked to.
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Mick O'Donnell commented,
Hi Ahmed, Nothing is jumping out at me as incorrect in your implementation. If you're still blocked, and you're a Zendesk customer, do you mind opening a support ticket with Zendesk and we'll inves...
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Mick O'Donnell commented,
Hi Steven! Thank you for this feedback. This is really useful. I'll raise this with our SDK development team this morning, and we'll discuss it to see how we can improve on upgrades such as this on...
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Mick O'Donnell commented,
Thats a really interesting insight, I don't think it's on our roadmap today, but I'm going to follow up on this request internally with the folks working on our agent experience. This could add val...