Mick O'Donnell

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Hi Wathanyoo Khaisongkram,Thanks for that information, that's helpful. I checked internally, and we're currently targeting January for this update of displayed verified email address in Agent Works...

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• Mick O'Donnell
• Created December 05, 2023 10:30
• 1 vote

Official comment

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Source data of user

Hi Ashley, Yes, you can use the Metadata APIs supported in the Zendesk Web Widget and Mobile SDKs to collect this type of referrer data, and sent it to Zendesk. As of today, if you wish to use this...

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• Mick O'Donnell
• Created December 04, 2023 15:14
• 0 votes

Official comment

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Crash when pulling down on dropdown modal with tablet

Hi Mtichell. I'm sorry that you're experiencing this issue. If you are a Zendesk customer, the best way to resolve technical issues is to open a support ticket by clicking on the launcher (bottom r...

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• Mick O'Donnell
• Created November 23, 2023 14:22
• 0 votes

1. Community
2. Developer - Zendesk SDKs
3. Attach files on iOS chat - Unified SDK

Hi Gerson! Thanks for posting this. This could potentially be an issue. Do you mind reporting this with reproduction steps, and the specific version and platform of the SDK that you are using pleas...

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• Mick O'Donnell
• Created November 07, 2023 16:30
• 0 votes

Official comment

1. Community
2. Zendesk Suite Q&A
3. How to modify the close button

Hi there! Currently we don't support the modification of this UI element in the Zendesk SDK for iOS, but in the first half of 2024, we'll be brining advanced customization options for our customers...

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• Mick O'Donnell
• Created October 16, 2023 13:18
• 0 votes

Official comment

1. Community
2. Zendesk Suite Q&A
3. Messaging Web Widget and page url

Hi Christina,You may also wish to check out the Zendesk Metadata APIs for messaging that you can use with the Zendesk Web Widget (and mobile and Unity SDKs). You could create a custom ticket field ...

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• Mick O'Donnell
• Created September 27, 2023 08:07
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Is there option to give id or data attribute or specific class name to chat widget so that its style can be changed using javascript?

Thanks for your message! It's not possible today on the Zendesk Web Widget, but we're working to bring better customization options to our customers in the future, including giving our customers' d...

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• Mick O'Donnell
• Created September 19, 2023 10:11
• 0 votes

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Hi Jeremy B, no this doesn't happen today. The name value won't modify or overwrite the name stored in Zendesk Support. This is a limitation that we will address in the future.

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• Mick O'Donnell
• Created September 13, 2023 09:55
• 1 vote