Miranda Burford
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Total activity314
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Last activity
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Member since
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Following0 users
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Followed by6 users
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Activity overview
Latest activity by Miranda Burford-
Miranda Burford commented,
Hi Michael Montano, Based on what you've described, it sounds like you're using the Classic live chat experience (not messaging). This article should help, https://support.zendesk.com/hc/en-us/art...
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Miranda Burford commented,
Hi 30MHz, Great. I'm glad! 2-3 weeks is for the Admin control to hide the widget launcher from view. You'll be able to make use of the that along with the existing open & show APIs to decide whe...
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Miranda Burford commented,
Hi 30MHz, Apologies for the short delay in my reply. I suspect that with the open & close API, the whole widget opens up when enabling this in the API? And so does not mean that it actually hides ...
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Miranda Burford commented,
Hi WILLIAM, The docs/APIs that you are linking to are for Web Widget (Classic), not messaging. Unfortunately, Classic APIs are not compatible with messaging. You can find the messaging APIs availa...
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Miranda Burford commented,
Sawako Kubo, that's helpful to know. Thanks! If you're using messaging without Flow Builder, then it's possible to use your business logo (via the Web Widget header image) to replace the bot ava...
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Miranda Burford commented,
Hi Jimmy, You're right. Unfortunately, "Contact Options" can't be achieved without the use of a Help Center. Apologies that I don't have better news! - Miranda.
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Miranda Burford commented,
Hi Michael Smith & Amie Barder, Yes, supporting custom launchers is still on our roadmap (a little delayed so apologies). This will work a little differently to what we have available within Web W...
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Miranda Burford commented,
Hi Sawako Kubo, Out of interest, what would you like to change the launcher icon to? Eg: Your business logo, another icon, etc. This is something that we are considering in the future so it would...
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Miranda Burford commented,
Hi Jimmy, You should be able to use Contact Options to achieve this. That would allow you to choose which channel you would like to display to your end users. The default behaviour is to show Ch...
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Miranda Burford commented,
Hi 30MHz, Thanks for reaching out. We currently have open & close APIs which are supported in messaging. We still have plans to create an Admin setting which will allow you to hide the Web Widget ...