Miranda Burford
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Total activity209
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Miranda Burford-
Miranda Burford commented,
Hi Natasha Heiner, Akhila, Thanks for your question! We currently have open & close APIs which are supported in messaging. Early in 2022, we plan to bring in support for an Admin setting which wil...
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Miranda Burford commented,
Hi Roman Alekseiev, Unfortunately, it's only possible to set departments/groups from the the Web Widget client-side (not individual assignees). One workaround may be to create a department/group w...
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Miranda Burford commented,
Hi Maky, can someone tell me how can I make coexist chat and form contact in the same web widget at the same time and allow the customer choose what to do? (or chat or contact form) You can use t...
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Miranda Burford commented,
Hi Bruno Cabral, Authentication within messaging is yet to be completed. We are currently working on it and expect it to be released to customers early 2022. Apologies for the misunderstanding. W...
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Miranda Burford commented,
Hi Rolf-Stephan Badura, Thanks for your message! That's useful feedback. We don't have plans to support .tar and .tar.gz files within the next 9 months. But I'll record this feedback on our side...
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Miranda Burford commented,
Noted. Thanks Phan Quỳnh Như. Will record this for future consideration. - Miranda.
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Miranda Burford commented,
Thanks palapas denren. Your feedback has been noted. - Miranda.
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Miranda Burford commented,
Hi Paige Abid, Thank you for your suggestion! If the widget has been minimised, then the end user should see an unread messages counter on the Web Widget launcher. But I agree that it may not be e...
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Miranda Burford commented,
Hi Pedro Reis, Thank you for the feedback! Yes, sound notifications within messaging are something that we have on our roadmap within 2022. We agree that they will be a great addition to enhance ...
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Miranda Burford commented,
Hi Pedro Reis, Thank you for the feedback! Yes, sound notifications within messaging are something that we have on our roadmap within 2022. We agree that they will be a great addition to enhance ...