Miranda Burford
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Total activity311
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Last activity
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Member since
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Followed by5 users
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Activity overview
Latest activity by Miranda Burford-
Miranda Burford commented,
Sawako Kubo, that's helpful to know. Thanks! If you're using messaging without Flow Builder, then it's possible to use your business logo (via the Web Widget header image) to replace the bot ava...
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Miranda Burford commented,
Hi Jimmy, You're right. Unfortunately, "Contact Options" can't be achieved without the use of a Help Center. Apologies that I don't have better news! - Miranda.
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Miranda Burford commented,
Hi Michael Smith & Amie Barder, Yes, supporting custom launchers is still on our roadmap (a little delayed so apologies). This will work a little differently to what we have available within Web W...
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Miranda Burford commented,
Hi Sawako Kubo, Out of interest, what would you like to change the launcher icon to? Eg: Your business logo, another icon, etc. This is something that we are considering in the future so it would...
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Miranda Burford commented,
Hi Jimmy, You should be able to use Contact Options to achieve this. That would allow you to choose which channel you would like to display to your end users. The default behaviour is to show Ch...
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Miranda Burford commented,
Hi 30MHz, Thanks for reaching out. We currently have open & close APIs which are supported in messaging. We still have plans to create an Admin setting which will allow you to hide the Web Widget ...
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Miranda Burford commented,
Hi WILLIAM ONSARE, Thanks for your question! If you are using Classic APIs, then unfortunately, they are not supported within the new messaging experience. We have a set of messaging specific API...
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Miranda Burford commented,
Hi Jhosuan Marques, Thanks for posting! Are you able to share a screenshot of your ticket form Admin (showing the field ordering) and then how it is being shown within the Web Widget (so we can com...
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Miranda Burford commented,
Hi Jon Bierma, Apologies for the short delay in my reply. question mark icon, text inside the widget button instead of one widget with the message icon and a separate widget with text (see below)....
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Miranda Burford commented,
Hi Michael, We don't have an equivalent page for the messaging Web Widget as yet but I would be keen to hear more about the performance issues you're experiencing. Would you mind sharing more deta...