Miranda Burford
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Recent activity by Miranda Burford-
Hi Michael Montano, Based on what you've described, it sounds like you're using the Classic live chat experience (not messaging). This article should help, https://support.zendesk.com/hc/en-us/art...
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Hi 30MHz, Great. I'm glad! 2-3 weeks is for the Admin control to hide the widget launcher from view. You'll be able to make use of the that along with the existing open & show APIs to decide whe...
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Hi 30MHz, Apologies for the short delay in my reply. I suspect that with the open & close API, the whole widget opens up when enabling this in the API? And so does not mean that it actually hides ...
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Hi WILLIAM, The docs/APIs that you are linking to are for Web Widget (Classic), not messaging. Unfortunately, Classic APIs are not compatible with messaging. You can find the messaging APIs availa...
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Sawako Kubo, that's helpful to know. Thanks! If you're using messaging without Flow Builder, then it's possible to use your business logo (via the Web Widget header image) to replace the bot ava...
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Hi Jimmy, You're right. Unfortunately, "Contact Options" can't be achieved without the use of a Help Center. Apologies that I don't have better news! - Miranda.
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Hi Michael Smith & Amie Barder, Yes, supporting custom launchers is still on our roadmap (a little delayed so apologies). This will work a little differently to what we have available within Web W...
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Hi Sawako Kubo, Out of interest, what would you like to change the launcher icon to? Eg: Your business logo, another icon, etc. This is something that we are considering in the future so it would...
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Hi Jimmy, You should be able to use Contact Options to achieve this. That would allow you to choose which channel you would like to display to your end users. The default behaviour is to show Ch...
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Hi 30MHz, Thanks for reaching out. We currently have open & close APIs which are supported in messaging. We still have plans to create an Admin setting which will allow you to hide the Web Widget ...