Monika Kovacic
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Total activity75
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Activity overview
Latest activity by Monika Kovacic-
Monika Kovacic commented,
Hi annie.wu and Ryan Boyer Just want to come back to you as we agree that it's valuable to see the questions where article recommendations were not helpful. We'll start exploring how we can include...
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Monika Kovacic created an article,
Announcing the Ticket Predictions API is in early access
The Ticket Predictions API has entered early access. The new API enriches tickets with important metadata derived from machine learning models. In the early access program (EAP), the API offers the...
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Monika Kovacic created a post,
How do I provide feedback for the EAP for the Ticket Predictions API?
Feedback during the beta stage is very important for us. We want to hear what you have to say about Ticket Predictions API because ultimately we've created it for you. Below, you can find some gui...
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Monika Kovacic created a post,
How do I sign up for the EAP for the Ticket Predictions API?
Fill out this form and we'll enable language predictions for you within a couple of days. If you’re interested in intent predictions, then sign up to the waiting list for the Intelligent Triage EAP...
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Monika Kovacic created a post,
What is in the EAP of the Ticket Predictions API, and how do I use it?
The Ticket Predictions API enriches tickets with important metadata derived from machine learning models. In the early access program (EAP), the API offers the following machine learning prediction...
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Monika Kovacic commented,
Hi Amie Brennan No other way than signing up to the waitlist and then we get in touch as soon as the opportunity opens up. We're working hard on making it available to as many as possible, but this...
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Monika Kovacic created an article,
Announcing the Ticket Predictions API is in early access
We’re happy to announce that the Ticket Predictions API, a new addition to the Zendesk APIs, has entered early access. The Ticket Predictions API enriches tickets with important metadata derived fr...
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Monika Kovacic created a post,
How do I provide feedback for the Intelligent Triage EAP?
Feedback is very important to us as we're making Intelligent Triage to help you! We believe that this user forum is the best way to share your feedback and wishes for improvements. The user communi...
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Monika Kovacic created a post,
How do I sign up for the Intelligent Triage EAP?
Simply join our waiting list to let us know that you're interested in collaborating with us to make intelligent triage powerful for you. Although we can't guarantee access to the early access prog...
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Monika Kovacic created an article,
Announcing the Zendesk intelligent triage EAP
We’re thrilled to announce an early access program (EAP) for a new and powerful way to triage tickets with Zendesk. What is intelligent triage? Intelligent triage uses artificial intelligence (AI) ...