Monika Vogel
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Total activity86
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Last activity
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Activity overview
Latest activity by Monika Vogel-
Monika Vogel commented,
Hi Rafael Santos Yes, this will currently be the admin who signs up to the EAP. The admin will get the suggestions on email, but we're working on a more native experience, where we'd be happy to ge...
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Monika Vogel commented,
Hi Jacuk-Zurak, Marta The email will be in English at this stage, however we strive to deliver content suggestions in any language which your agents write comments in. I recommend that you sign up,...
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Monika Vogel commented,
Hi Mike Konstantin Thanks for letting us know. I changed the form to not require your work email to get connected with GMail. Let me know if you face further issues.
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Monika Vogel created an article,
Announcing early access to content suggestions for macros
We’re excited to announce an early access program (EAP) that will help you create the macros your agents are looking for. Macros are a valuable tool that save agents time and help provide end users...
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Monika Vogel created a post,
How do I provide feedback for the Macro Content Suggestions EAP?
Feedback during the early access program is very important for us. Since we have limited access to this EAP, it is also a requirement to participate, so we can create the best macro content suggest...
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Monika Vogel created a post,
How do I sign up for the Macro Content Suggestions EAP?
The Macro Content Suggestions EAP is currently available to customers on any plan with Support Enterprise. As the suggestions at this stage are sent out on email, we also require that it's a Zendes...
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Monika Vogel created a post,
What are macro content suggestions?
Macros are a valuable tool that save agents time and help provide end users with consistent support. But knowing which macros to create is not always straightforward. This EAP makes it easier to de...
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Monika Vogel commented,
Hi Christopher Stock, yes the EAP is running in a closed form today, and will gradually open up to customers on our waiting list as soon as we can support more. Anyone who joined our waiting list c...
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Monika Vogel commented,
Hi annie.wu and Ryan Boyer Just want to come back to you as we agree that it's valuable to see the questions where article recommendations were not helpful. We'll start exploring how we can include...
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Monika Vogel created an article,
Announcing the Ticket Predictions API is in early access
The Ticket Predictions API has entered early access. The new API enriches tickets with important metadata derived from machine learning models. In the early access program (EAP), the API offers the...