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Nara
Joined Apr 14, 2021
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Last activity Sep 25, 2024
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Latest activity by Nara
Nara commented,
View comment · Posted Sep 25, 2024 · Nara
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Nara commented,
This would require the
via_followup_source_id
to be added as a parameter of the follow-up with the private comment, as well as a system independent from Zendesk to parse the initial data from the ticket comments API on the first ticket.In short, it isn't quite possible to do this via a webhook, but may be feasible, though more dev-intensive, via a custom API-based workflow.
View comment · Posted Nov 26, 2023 · Nara
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Nara commented,
View comment · Posted Oct 18, 2023 · Nara
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Nara commented,
View comment · Posted Sep 04, 2023 · Nara
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Nara commented,
View comment · Posted Apr 10, 2023 · Nara
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Nara commented,
locale
value in the payload, or, if you are trying to pass a different attribute, you would need to pass it as a custom user field. In case it can help, more info on the payloads themselves can be found here.View comment · Posted Apr 09, 2023 · Nara
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Nara commented,
View comment · Posted Mar 07, 2023 · Nara
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Nara commented,
In case it can help for reference, I would recommend checking out Zendesk's article on how Triggers work, to better understand how these emails are sent.
View comment · Posted Feb 27, 2023 · Nara
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Nara commented,
View comment · Posted Feb 27, 2023 · Nara
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Nara commented,
To your second question re. field names instead of IDs, at this time it is only possible to display a field's numeric ID when pulling via the API.
View comment · Posted Feb 16, 2023 · Nara
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