Nara
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Activity overview
Latest activity by Nara-
Nara commented,
Hi Sarah, thanks for the question. At this time, even if using a bot, chat sessions will still time out in the cases mentioned in this article between 20 seconds and 2 minutes if the user is no lon...
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Nara commented,
As all emails are sent out via Business Rules in Zendesk, if you would like to ensure that when entering a blank comment and pressing "Submit & Solve" / "Submit & Close" an email is not sent, you w...
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Nara commented,
Hi Scott, thanks for the question. At this time, there is no way to integrate a Business Rule like a Trigger into a View's completion. Functionally, a View works in a similar way to a search, where...
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Nara commented,
Hi there - while I can't speak to the processes external to Zendesk, if you're trying to pull data on ticket forms themselves, I would recommend using the ticket forms endpoint found here. That sai...
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Nara commented,
Hi Ryan, similar to the previous comment, please ensure you are sending the ticket_form_id within the request body, rather than the comment body. For reference, an example of a request with the tic...
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Nara commented,
Hi Dave - if you are referring to the full resolution time, this is calculated from ticket creation to its most recent resolution, as per the metric explanation found here. Re. bypassing targets, S...
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Nara commented,
Hi Lenora, thanks for the question. While you can user Triggers to add Tags, Triggers exclusively run on ticket updates. In other words, until a ticket is updated, Triggers will not run on that tic...
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Nara commented,
Hi there, at this time there is no way to have a Group name that is the same Group with different internal and external names. That said, posting here is a great place to add your voice if that is ...
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Nara commented,
Hi Marco, thanks for the question. You should be able to pass an exp parameter to ensure the JWT payload has an expiration time. More information on that parameter and others can be found here.
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Nara commented,
Hi John, sorry to hear those filters are causing trouble. I would recommend reaching out to our team directly for more help, that way we can take a more specific look at your View implementation an...