Nara
-
Total activity91
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes2
-
Subscriptions32
Activity overview
Latest activity by Nara-
Nara commented,
Hi Hannah, at this time, there is no way for a webhook to "intercept" a follow-up ticket to add the most-recent, private comment onto the follow-up. That said, while we are unable to offer official...
-
Nara commented,
Hi Zac, if you are trying to search for tags that are not yet in the system, you will not be able to search for them as they have not been indexed yet. Once a tag is associated with a ticket, you s...
-
Nara commented,
Hi Anthony, currently the integration can only support a single connection between one Zendesk account and one SFDC account. It is not currently possible to natively connect multiple ZD accounts to...
-
Nara commented,
Hi Lindanne - currently, the live dashboards do not include social channels like WhatsApp. More information on those dashboard can be found here for reference.
-
Nara commented,
Hi Martin, if you would like to pass user info related to timezone, you could pass a locale value in the payload, or, if you are trying to pass a different attribute, you would need to pass it as a...
-
Nara commented,
Hi Sarah, thanks for the question. At this time, even if using a bot, chat sessions will still time out in the cases mentioned in this article between 20 seconds and 2 minutes if the user is no lon...
-
Nara commented,
As all emails are sent out via Business Rules in Zendesk, if you would like to ensure that when entering a blank comment and pressing "Submit & Solve" / "Submit & Close" an email is not sent, you w...
-
Nara commented,
Hi Scott, thanks for the question. At this time, there is no way to integrate a Business Rule like a Trigger into a View's completion. Functionally, a View works in a similar way to a search, where...
-
Nara commented,
Hi there - while I can't speak to the processes external to Zendesk, if you're trying to pull data on ticket forms themselves, I would recommend using the ticket forms endpoint found here. That sai...
-
Nara commented,
Hi Ryan, similar to the previous comment, please ensure you are sending the ticket_form_id within the request body, rather than the comment body. For reference, an example of a request with the tic...