Neil
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Total activity29
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Last activity
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Activity overview
Latest activity by Neil-
Neil commented,
Hi,It seems you have a legacy Zendesk Chat account which uses a different URL for login. Kindly login via http://dashboard.zopim.com/ in order to access your Zendesk Chat account.Hope that helps!
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Neil commented,
Hi there,The option to set today's date in a ticket (via ticket field) is only possible if it were to be set manually by the agents. There is no option to set today's date via tags or trigger, you ...
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Neil commented,
Hey Bex,The formula for the Chat Duration (in Chat Analytics) is the same from what is being used in Explore. As mentioned on the Chat Analytics Glossaryhttps://support.zendesk.com/hc/en-us/article...
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Neil commented,
Hi Nathan,To summarize the answer to your questions, it is not possible to perform these customized voicemail greeting settings you outlined. At the moment the only way to have your voicemail greet...
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Neil commented,
Hello Michael,This does sounds like a great feature to have but at the moment the option to change status on both Talk and Chat can only be done manually. Agents would have to toggle their status o...
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Neil commented,
Hi Justin, An update was made previously but, it was reverted around 10 days ago as similar concerns was raised by few other customers. If you update the current version of the app that is install...
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Neil commented,
Hi Brian, This is not possible natively and there seems to be no Helpers that can achieve this. You could try and make an API call, like what Lydia mentioned, to pull data from a specific ticket ...
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Neil commented,
Hey Daniël, Suspending the user is just part of the safety procedure to make sure the agent (former) will not be able to access any data within the Zendesk instance. In your case, it seems the age...
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Neil commented,
Hi Laurie, There is not a firm timeline yet on when the attribute that Eugene mentioned would be introduced.
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Neil commented,
Hi Jiri, With a combination of triggers and targets, you can automatically change the subject of a ticket to match the subject of the notification email. See the steps discussed in How to change t...