Neil
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Total activity125
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Last activity
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Activity overview
Latest activity by Neil-
Neil commented,
Hi Lauren, That is correct, management of the custom statuses will be handled from within the Admin page.
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Neil commented,
Hi Shaun, I understand where you're coming from. At the moment, this is a limitation on how Organizations can be maneuvered. With this in mind, we highly appreciate if you could share your product ...
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Neil commented,
Hi Efrat, Regarding your questions. Can you confirm adding new support address that is used today as a support email alias won't break anything? As mentioned here, Zendesk doesn't support the use o...
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Neil commented,
Hi Lauren, No documentation regarding how the integration is setup is available yet but initial testing shows that the agent status in Support reflects in Tymeshift automatically. This applies to b...
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Neil commented,
Hi Efrat, Host mapping won't affect the support address you have set up in your account. This will only change the URL the end-user sees when navigating to your help center. To change the support a...
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Neil commented,
Hi Megan, You can map a support address to a ticket using brands. Please see here : https://support.zendesk.com/hc/en-us/articles/4408836507162-Adding-email-support-addresses-for-multiple-brands Ea...
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Neil commented,
Hi Shaun, There's no default option to remove a user from an organization, but you can remove an organization from the user's profile Open the user's profile. Click the name of the organization yo...
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Neil commented,
Hi Sydney, The condition Ticket: Comment text is available only in the Triggers feature and not in the Automations feature.
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Neil commented,
Hi Stan, At the moment, tracking of users who enabled 2FA and making it a requirement is available for agents and admins only. At the moment, end-users is not included to these two options.
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Neil commented,
Hi JJ, When a sandbox is created it copies the owner and current admins, agents that were upgraded to admins after the sandbox was created will not be added automatically, as mentioned in the artic...