Neil
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Last activity
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Activity overview
Latest activity by Neil-
Neil commented,
Hi Jack, At the moment there is no option to customize how this feature would redact sensitive information over chat.You can try the suggested "if the numbers start with a + sign" workaround so tha...
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Neil commented,
Hi Taryn, At the moment there isn't a report/view available that will specifically show which tickets a trigger has fired upon.The workaround would be to add a condition in your trigger that will a...
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Neil commented,
Hi Helen, I understand the workflow you are trying to achieve here. Unfortunately this is no longer within the ball park of Triggers and Automation.Your best bet would be to manually triage these t...
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Neil commented,
Hi Alexia, Specifically for the SMS channel there is no general rule in place.The way you will handle your end-user data would be in-line to what are is required by the governing body of the area w...
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Neil commented,
Hey Dave, You'll only need to use the URL of each helpcenter from each brand, just like what we have in the example in this article. Website URL: (Select https:// from the drop-down menu) mondocam....
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Neil commented,
Hi Joe, You'd want to make sure that there are agents added into the department(group) and it is enabled from the Chat instance.You can check on this article to know more about managing agent group...
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Neil commented,
Hi there, To answer your questions. 1. Since the child ticket is assigned to a different group, will Agent A still be able to see the child ticket?Yes, Agent A will be able to see the child ticket ...
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Neil commented,
Hi there, We have received similar reports and it seems desktop app version your agents were using is the one having issues.Or team tested on the chrome extension worked, i.e. the preceding shortcu...
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Neil commented,
Hey anon anon, The extra scroll bar you're seeing appears when the in-line attachment you add in the text editor/reply box is too large.This is a default feature and is not customizable. Hope that ...
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Neil commented,
Hi Sean,The options in the screenshot you attached doesn't seem to reflect what the latest Copenhagen theme options are. Just to confirm, can you share what is the name and version of the theme you...