Neil
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Total activity94
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Last activity
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Activity overview
Latest activity by Neil-
Neil commented,
Hi Elisa, It seems you're looking to have the "address email" label change automatically based on which form is being used, if this is true, the workflow you're looking for will require some custom...
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Neil commented,
Hi there, There isn't any IVR for Text or anything similar but you can try using triggers for this workflow. The trigger sample in this article shows how you can automate a reply to any end-user th...
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Neil commented,
Hi there, Zendesk Chat conversations cannot be transferred from one customer to another. If you're referring to transferring chats between agents in the Zendesk Agent Workspace, please check on thi...
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Neil commented,
Hi there, When using Messaging tickets the origin where the ticket was submitted from would only come from your web widget and the ticket channel shown in the agent ticket interface is "Via Messagi...
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Neil commented,
Hi Martin St-Onge, Looks like what you're aiming for can be achieved by using the conditional ticket fields. You can control how a custom field would behave in certain conditions with this feature....
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Neil commented,
Hi NumberBarn Support, Sell email templates are applied differently compared to Support macros, at the moment there isn't a workaround that would allow to edit the Sell email template content. You ...
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Neil commented,
Hey Aaron, The ticket restriction in private groups only applies to Agents and not End-users. End-user ticket access will remain the same.
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Neil commented,
Hey Nikolina, The closest you can get to would be using the Chat Engagement metric together with the Time - Engagement started attributes.
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Neil commented,
Hi Evelyn, The widget code will always use the latest version of the Zendesk web widget and there is no specific code for a particular widget version.
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Neil commented,
Hey Rolf, The app is available to the Professional plan or above and cannot be enabled for Team plan. In your case, before you can make use of the app a plan upgrade would be required.