Neil
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Activity overview
Latest activity by Neil-
Neil commented,
Hey Dave, You'll only need to use the URL of each helpcenter from each brand, just like what we have in the example in this article. Website URL: (Select https:// from the drop-down menu) mondocam....
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Neil commented,
Hi Joe, You'd want to make sure that there are agents added into the department(group) and it is enabled from the Chat instance.You can check on this article to know more about managing agent group...
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Neil commented,
Hi there, To answer your questions. 1. Since the child ticket is assigned to a different group, will Agent A still be able to see the child ticket?Yes, Agent A will be able to see the child ticket ...
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Neil commented,
Hi there, We have received similar reports and it seems desktop app version your agents were using is the one having issues.Or team tested on the chrome extension worked, i.e. the preceding shortcu...
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Neil commented,
Hey anon anon, The extra scroll bar you're seeing appears when the in-line attachment you add in the text editor/reply box is too large.This is a default feature and is not customizable. Hope that ...
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Neil commented,
Hi Sean,The options in the screenshot you attached doesn't seem to reflect what the latest Copenhagen theme options are. Just to confirm, can you share what is the name and version of the theme you...
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Neil commented,
Hi Mateusz,Automations does not have any condition that will match your case, but you can check the Trigger conditions to see if it will fit your workflow. There are Trigger conditions that can che...
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Neil commented,
Hi Aleena,Auto-assigning merged tickets (to the agent who merged it) isn't caused by any Trigger. This is a system initiated ticket event that only applies when both of the merging tickets does not...
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Neil commented,
Hi Daniel,Thank you for the very helpful examples. I'm afraid the text field location cannot be changed or restructured in that way. It may be possible with custom code, but that'd be outside our ...
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Neil commented,
Hi Daniel,For a better understanding of what your goal with this custom email template is, will you be able to provide some samples of what the current email template renders versus the adjustments...