Neil
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Total activity64
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Last activity
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Activity overview
Latest activity by Neil-
Neil commented,
Hi Jake, Sad to say that there isn't a way to remove the sample text displayed in the Date custom field.
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Neil commented,
Hi Klio, There are no news of any upcoming updates related to the feature you are asking about but do keep an eye out on our Zendesk Updates page from time to time as any feature release will be po...
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Neil commented,
Hi Zachary, You can try creating an ordered set for this purpose. As mentioned here it is useful when you want to arrange values in an order that is not alphabetical or numerical. Hope this helps!
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Neil commented,
Hey Josh, Light agents cannot edit ticket properties (E.g. ticket fields), unless they're the ticket requester. This recipe is leaning more on letting the "approver" know that there is a request ma...
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Neil commented,
Hey Monica, This workflow relies heavily on the voicemail transcription as that is the unique identifier being used in the trigger, without the "transcription" all the voicemail tickets will be see...
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Neil commented,
Hi Denise, At the moment there isn't any plan to have this feature updated but rest assure once there is an update on report permissions it will immediately be posted.
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Neil commented,
Hi Tejas, If the recent contact was via a closed ticket that had the same credentials of the deleted user, it may carry off the same message ID but it is highly unlikely that the deleted user will ...
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Neil commented,
Hey Leo, You can try setting up the trigger condition "visitor page URL" "contains" to just use the domain name and remove any "visitor page URL". You also would want to set the run trigger conditi...
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Neil commented,
Thanks for the input, Brett.
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Neil commented,
Hi Jack, At the moment there is no option to customize how this feature would redact sensitive information over chat.You can try the suggested "if the numbers start with a + sign" workaround so tha...