Neil
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Recent activity by Neil-
Hi, For now there is no discussion about an update to this option. But rest assure that we'll let everybody know once we have any improvements related to this one.
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We're always working to improve the experience of the platform, rest assure that once new improvements are out we'll keep everyone up to speed.
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Hi there, It is expected that the bot will not restart in Android and iOS SDK, the same way you cannot with desktop version.Although I would recommend to give a search to this as many workarounds a...
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Hi Joshua, As per our Progaurd docs, any issue that could be associated with Proguard should be reproduced with the default set of rules, present in our sample apps. Have you made an attempt to rec...
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Hi Cam, At the moment there aren't any available option to use a filter for this specific data.
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Hey there, If you're using the web widget, you can use the suppress setting of Zendesk Chat to have the chat option not available. This will require some API wizardry from your developers though. H...
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Hi Zac, If you're using a custom date ticket field as a View condition, the only values you can come close utilizing are these two : Is within the previous Is within the next These conditions are ...
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Hi Nicholas, The Group profile and setting is only applicable to agents, end-users will have no similar options available as they are limited only to Organizations and the settings in their Organiz...
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Hi Andrea, Using the group routing procedure instead of an IVR has limited options in terms if greetings, the only ones available are the following : Wait greeting Available agents greeting (voic...
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Hi Michael, You can build a custom form on your own page using the Ticketing API as described here. This will require some API work though as this workflow isn't something that is offered out of th...