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Neil Weldon

Zendesk Product Manager
  • Total activity
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Activity overview

Latest activity by Neil Weldon
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    Neil Weldon commented,

    Hi Sydney Neubauer,  Good question. Part of what we are doing in this area includes unifying agent states across the channel and improving the agent experience to have a single place for managing s...

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    Neil Weldon commented,

    Official comment

    Thanks for the feedback Darren Kurtz.  We have received similar feedback before related to the ordering of the groups and ordering of agents with the groups as well. We've no immediate plans to cha...

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    Neil Weldon created an article,

    Release Notes Through 2020-06-05

    Zendesk Web Widget New None Fixed Chat sessions were being created without a department set, even though the pre-chat form was enabled. Chat log didn't scroll down automatically when a message w...

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    Neil Weldon created an article,

    Release Notes Through 2020-07-03

    Zendesk Support New  We are pleased to announce that Omniheader been released, more information here Fixes/Updates Nothing    Zendesk Guide and Gather New Updated how Content Cues are dismis...

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    Neil Weldon created an article,

    Release Notes Through 2020-06-12

    Zendesk Support New  The Search page and functionality has moved from Ember UI framework to React framework and has a slightly different look to it Search infrastructure has been moved from Elasti...

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    Neil Weldon created an article,

    Release Notes Through 2020-06-26

    Zendesk Talk New  Nothing new this week. Fixes/Updates Fixed an issue that generated a delay in the IVR greeting start.   Zendesk Web Widget New  Nothing new this week. Fixes/Updates ...

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    Neil Weldon created an article,

    Release Notes Through 2020-06-19

    Zendesk Web Widget New  Web Widget Changelog for developers has been updated. Fixed Chat Previewer’s offline form was rendering an empty frame. Chat Previewer was rendering the incorrect screen....

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    Neil Weldon created an article,

    Release Notes Through 2021-05-28

      App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available for Zendesk Chat. (Sell) indicates the app is available for Zendesk Sell ...

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    Neil Weldon created an article,

    Release Notes Through 2021-05-14

      Zendesk Talk New   Business Verification for Phone Number Purchasing  Business verification for Zendesk Talk enables businesses to independently provide the required information and supporting ...

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    Neil Weldon created an article,

    Release Notes Through 2021-05-07

      Support Fixed Fixed an issue that caused extra spacing to be added to macros when applying to certain tickets. Web Widget and Web SDK (for Messaging) New [Web Widget Classic] Lazy load main We...