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Neil Weldon

Zendesk Product Manager
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Recent activity by Neil Weldon Recent activity Votes
  • Release Notes Through 2020-06-05

    Zendesk Web Widget New None Fixed Chat sessions were being created without a department set, even though the pre-chat form was enabled. Chat log didn't scroll down automatically when a message w...

  • Release Notes Through 2020-07-03

    Zendesk Support New  We are pleased to announce that Omniheader been released, more information here Fixes/Updates Nothing    Zendesk Guide and Gather New Updated how Content Cues are dismis...

  • Release Notes Through 2020-06-12

    Zendesk Support New  The Search page and functionality has moved from Ember UI framework to React framework and has a slightly different look to it Search infrastructure has been moved from Elasti...

  • Release Notes Through 2020-06-26

    Zendesk Talk New  Nothing new this week. Fixes/Updates Fixed an issue that generated a delay in the IVR greeting start.   Zendesk Web Widget New  Nothing new this week. Fixes/Updates ...

  • Release Notes Through 2020-06-19

    Zendesk Web Widget New  Web Widget Changelog for developers has been updated. Fixed Chat Previewer’s offline form was rendering an empty frame. Chat Previewer was rendering the incorrect screen....

  • Release Notes Through 2021-05-28

      App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available for Zendesk Chat. (Sell) indicates the app is available for Zendesk Sell ...

  • Release Notes Through 2021-05-14

      Zendesk Talk New   Business Verification for Phone Number Purchasing  Business verification for Zendesk Talk enables businesses to independently provide the required information and supporting ...

  • Release Notes Through 2021-05-07

      Support Fixed Fixed an issue that caused extra spacing to be added to macros when applying to certain tickets. Web Widget and Web SDK (for Messaging) New [Web Widget Classic] Lazy load main We...

  • Release Notes Through 2021-05-21

      Zendesk Talk  New Coming Soon:  New “Transfers only” agent state for Zendesk Talk (Rollout timeline: June 28, 2021 till July 19, 2021) With this release, a Talk agent or a team lead will be...