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Nelcie

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Activity overview

Latest activity by Nelcie
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    Nelcie commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Trial setup error

    Hi Ryan, thanks for letting us know about this. I've created a ticket for your concern and you should receive an email in a short while so we can continue the conversation from there! 

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    Nelcie commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Viewing customer context in a ticket

    Hi Joey, thanks for letting us know your use-case. You can create and add custom fields to user profiles and these should be visible to all agents and are editable by agents with access to all tick...

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