Nhia Lor
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Total activity54
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Last activity
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Activity overview
Latest activity by Nhia Lor-
Nhia Lor commented,
Hello Radzi Thank you for your patience with us regarding this matter. Our development team has now rolled back a feature update which we identified to be causing the issues with the update times i...
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Nhia Lor created an article,
Explore recipe: Reporting on tickets with an internal comment before a public comment
In this Explore recipe, you'll learn how to use the ticket updates dataset to report on tickets that had had an internal agent comment update on the ticket before the first agent public comment. ...
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Nhia Lor created an article,
Why are some settings missing on the Chat dashboard?
Question Some Chat dashboard settings are missing. Why is that? Answer Zendesk Suite accounts created after November 3, 2021 have messaging as the default experience enabled. Therefore, this will e...
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Nhia Lor commented,
Hey Patrick, If you're finding that the custom attribute "First Response Agent" is taking too long to load then its potentially due to the increased amount of real attribute or NULL values which ca...
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Nhia Lor commented,
Hey Iain Spirit. We'll definitely need to dive deeper into the metrics and queries you've created. I'll reach out to you internally via a ticket and we'll be happy to help take a closer look into t...
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Nhia Lor commented,
Official comment Hey Nadav, Thanks for raising this use case. You definitely raise a good point. Whilst our native SLA badge or the SLA event tracker does not currently show the remaining SLA time whilst paused. ...
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Nhia Lor created an article,
Explore recipe: Finding the agent who made the first public reply
In this Explore recipe, you'll learn how to use the Updates history dataset to find the first agent who performed a public comment on a ticket. What you'll need Skill level: Average Time requ...
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Nhia Lor created an article,
Explore recipe: Reporting on agent reply brackets using the Updates history dataset
In this Explore recipe, you'll learn how to use the Updates history dataset to report on agent replies in different brackets, for example, the number of tickets with 1, 2, 3 and 4 or more public ...
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Nhia Lor created an article,
How do I add a date in Explore scheduled dashboard deliveries?
Question How can I include the date in the subject on the Zendesk Explore schedule delivery emails? Answer When you create a scheduled dashboard delivery, enter the placeholder {{date}} anywhere in...
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Nhia Lor created an article,
Why are my queries cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images?
Question Why are my queries cut off or missing at the bottom of my exported or scheduled dashboard PDFs and images? Answer When editing and customizing dashboard tabs, you can manually move or rep...