Niall Colfer
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Total activity26
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Last activity
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Activity overview
Latest activity by Niall Colfer-
Niall Colfer created an article,
Can I recover an organization or user if it was accidentally deleted?
Question Is it possible to recover an organization or user if it was accidentally deleted? Answer No, it's not possible to recover a deleted organization or user. Zendesk is unable to recover the o...
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Niall Colfer created an article,
How can I get desktop notifications in Chat?
Question I'd like to receive notifications for new chats. How can I get desktop notifications for Chat? Answer Every agent has the option to enable notifications in Chat settings. For detailed ins...
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Niall Colfer created an article,
Salesforce: Syncing lookup field information to Zendesk Support
Question How can I sync a lookup field from SFDC to Zendesk Support? When I set it up I only see the record ID in Zendesk, which is not helpful. Answer Lookup fields in SFDC behave a bit differentl...
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Niall Colfer created an article,
Chat API tutorial: Generating an OAuth token (integrated Chat accounts)
To use the Chat API in Support+Chat accounts and Phase 4 Chat accounts, you need to generate an OAuth access token to authenticate API requests. Basic authentication is not supported. However, gene...
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Niall Colfer created an article,
How do I change the text on the widget button on my website?
Question How can I change the text that is displayed on the Web Widget (Classic) button when a customer first comes to my website? Answer Tip: Determine the widget you are using by referencing th...
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Niall Colfer created an article,
How do I cancel my Zendesk Chat subscription?
Question How do I cancel my Zendesk Chat, formerly known as Zopim, subscription? Answer This depends on how your Chat account was created and how it is integrated with Support. There are four versi...
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Niall Colfer created an article,
The ticket.title placeholder displays first comment instead of the subject
Issue symptoms When I use the {{ticket.title}} placeholder in notifications to end users in triggers and automations, the placeholder is replaced with the first comment of the ticket instead of the...
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Niall Colfer created an article,
How can I customize the Zendesk Chat widget using the JavaScript API?
Question How can I customize the Zendesk Chat widget using the JavaScript API? Answer Use the JavaScript API to make changes and customizations to your Chat widget that is localized to one site or ...