Nicholas Dushack
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Total activity19
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Last activity
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Activity overview
Latest activity by Nicholas Dushack-
Nicholas Dushack created an article,
Why is the customer's reply not changing the ticket status to open?
Question Why didn't my ticket reopen with a comment from the end-user? Answer When an end-user comments on a pending, solved, or on-hold ticket, the ticket status changes to open. This is part of t...
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Nicholas Dushack created an article,
Why can't I find "WhatsApp" as an option in the Channel conditions of business rules?
Question I installed the WhatsApp in Zendesk Support integration and now I want to adjust my views and business rules for WhatsApp tickets. However, I am unable to find WhatsApp as a value for the ...
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Nicholas Dushack commented,
Hi Larissa, Unfortunately, there is currently not a way to disable 'skip ticket' when agents are using Guided mode. There is also no indication of changes being made to this behavior on our timelin...