
Nicholas Dushack
-
Total activity19
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions16
Activity overview
Latest activity by Nicholas Dushack-
Nicholas Dushack created an article,
Why is the customer's reply not changing the ticket status to open?
Question Why didn't my ticket reopen with a comment from the end-user? Answer When an end-user comments on a pending, solved, or on-hold ticket, the ticket status changes to open. This is part of t...
-
Nicholas Dushack created an article,
Why can't I find "WhatsApp" as an option in the Channel conditions of business rules?
Question I installed the WhatsApp in Zendesk Support integration and now I want to adjust my views and business rules for WhatsApp tickets. However, I am unable to find WhatsApp as a value for the ...
-
Nicholas Dushack commented,
Hi Larissa, Unfortunately, there is currently not a way to disable 'skip ticket' when agents are using Guided mode. There is also no indication of changes being made to this behavior on our timelin...