Nicole Saunders
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Recent activity by Nicole Saunders-
Community Event: Effective strategies for scaling your customer support
Looking for ways to optimize your Zendesk deployment to help your teams do more with less and gain agility at scale, all while maintaining great experiences for your customers? Brad Byram, Manage...
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Best practices for managing your Gather community
What's my plan? When you first launch a community with Gather, we recommend that you follow some basic steps and enable certain features to help you to guide your users and make managing your com...
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BIG NEWS! 🤩 We are partnering with LinkedIn Learning to offer a Zendesk Customer Service Professional Certificate
The new Zendesk Customer Service Professional Certificate is now available to subscribers of LinkedIn Learning. 🎉 It features six interactive courses in a variety of formats, providing agents with ...
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Community event: How to deliver conversational experiences with the Agent Workspace
Learn how to prepare you and your teams for a seamless transition to the Agent Workspace. This event will provide actionable insights - especially for our chat customers - as our panelists dive in...
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Giving Product Feedback at Zendesk
No one knows our products better than you, our users. We love hearing about how you use our tools and what you think would make them better. When you run into something that doesn't work quite the ...
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How can I bulk delete closed tickets?
Question I have a large number of closed tickets that I want to delete. How can I bulk delete closed tickets? Answer Use the bulk delete tickets API endpoint to delete closed tickets. This process...
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What's New + Community Day November 9
Today's the Day! Join us for What's New + Community Day for live networking, where you’ll be able to connect with fellow Zendesk users from all over the world. You’ll also get a chance to sit down ...
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How do I use @mentions in Zendesk Gather?
Question How do I use @mentions in Gather? Answers How do I turn @mentions on? You can turn @mentions on or off in Gather settings. This feature is enabled on all accounts by default. To use @ment...