Nicole Saunders
Head of community at Zendesk and host of the Conversations with Zendesk podcast.
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Recent activity by Nicole Saunders-
How do I use @mentions in the community forum at Zendesk?
Question How do I use @mentions in Gather? Answers How do I turn @mentions on? You can turn @mentions on or off in Gather settings. This feature is enabled on all accounts by default. To use @ment...
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Giving Product Feedback at Zendesk
No one knows our products better than you, our users. We love hearing about how you use our tools and what you think would make them better. When you run into something that doesn't work quite the ...
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June 2023 Zendesk Community Events and User Groups
June is full of opportunities for you to connect with other Zendesk users to share knowledge and ideas. Here's a list of all of the upcoming events, webinars, and User Groups for Zendesk customers ...
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May 2023 Zendesk User Groups and community events
There's a LOT going on in May, with the return of Zendesk Relate, our annual conference, several new and ongoing User Group meetups, and a big Community Event that will take a deeper look at the Ze...
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Attend a Zendesk User Group - April 2023 meetups
Zendesk User Groups are ongoing meetups led for users, by users, and they're the best way to connect with and learn from other Zendesk Users. Group chapters may be based on a location, a role, or a...
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Join us for the virtual broadcast of Zendesk Relate 2023
Relate is back and you can join - right from the comfort of your home office or living room. Join us online, as we renew our focus on the next—and most notable—season of customer service. In the...
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Best practices for managing your Gather community
What's my plan? When you first launch a community with Gather, we recommend that you follow some basic steps and enable certain features to help you to guide your users and make managing your com...
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BIG NEWS! 🤩 We are partnering with LinkedIn Learning to offer a Zendesk Customer Service Professional Certificate
The new Zendesk Customer Service Professional Certificate is now available to subscribers of LinkedIn Learning. 🎉 It features six interactive courses in a variety of formats, providing agents with ...
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How can I bulk delete closed tickets?
Question I have a large number of closed tickets that I want to delete. How can I bulk delete closed tickets? Answer Use the bulk delete tickets API endpoint to delete closed tickets. This process...