Nicole Saunders
Head of community at Zendesk and host of the Conversations with Zendesk podcast.
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Recent activity by Nicole Saunders-
Democratizing Creativity through AI with the New Yorker's Matthew Hutson - Conversations with Zendesk podcast - episode 8
On the Conversations with Zendesk podcast, we've talked about a lot of the great things that AI will do for businesses and CX. In the latest episode, we broke new ground and got into some of the wa...
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Upcoming Event: A CX Moment with Recharge - August 24, 2023
CompletedNext week, Zendesk will host a 30-minute rapid-fire conversation with Zendesk’s Roisin Hunt and Ty Bailey, Vice President of Services at Recharge Payments. They will discuss how to: ...
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Are you a fan of Zendesk? Become a customer champion - join Zendesk Luminaries!
This summer, we launched the Zendesk Luminaries, a program for our biggest fans where you can find opportunities to build your professional profile, network with other experienced Zendesk users, an...
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Why self-service and the employee experience drive cost savings, with Virgin Pulse's Michael Pace - Conversations with Zendesk podcast - Episode 7
The latest episode of the "Conversations with Zendesk" podcast is now available! In this episode, I interviewed Michael Pace, Vice President of Global Member Services and Operations at Virgin Pulse...
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How an iconic luxury retailer embraced phygital experiences, with Liberty London’s Ian Hunt
Episode 6 of the 'Conversations with Zendesk" podcast is live! In this episode, I interviewed Ian Hunt, Director of Customer Services and Procurement for Liberty London, one of the oldest luxury re...
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Virginia User Group Meetup - July 25, 2023 - Relate recap
CompletedIn this month's meetup for the Zendesk Virginia User Group chapter, we'll be recapping Zendesk Relate 2023: what was covered, key takeaways, and all about the Zendesk AI announcement. This event is...
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D.C. User Group meetup - July 19, 2023 - Open Q&A
CompletedOur July 2023 D.C. User Group Session will be on Thursday, June 20 at 1pm ET. We'll be hosting an open Q&A session on any Zendesk topic you'd like to discuss and get feedback on from other users.RE...
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Admin User Group meetup - July 19, 2023 - Managing Users
CompletedJoin us for the Summer Camp 2023 Zendesk Administrator User Group Meeting! Whether you are a part-time, full-time, or no-time Zendesk Administrator, this is the user-group for you. We welcome every...
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Retail User Group meetup - July 18, 2023 - Tools and processes
CompletedThe next meetup of the Retail User Group is coming up on Tuesday, July 18. We'll meet virtually, so Zendesk customers in the Retail, Wholesale, and Distribution space are invited to join us to disc...
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Australia User Group meetup - July 25, 2023 - Best practices for Customer Service
CompletedJoin the Australian Zendesk User Group for a casual chat about best practices that really make your Customer Service sing! On Tuesday, July 25 we'll get together virtually - anyone in Australia or ...