Noly Maron Unson
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Total activity286
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Last activity
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Activity overview
Latest activity by Noly Maron Unson-
Noly Maron Unson commented,
Hi Manuel. Once the ticket status is already Closed, the ticket will no longer be editable. You can refer to this answer in this thread. Hope this helps.
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Noly Maron Unson commented,
Hi Zach, I've reached out to you via email to provide the Account Executive responsible for your account. Please check your email for my message. Thank you.
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Noly Maron Unson commented,
Hi Jeremy, This is not yet possible using Guided mode. In Guided mode, agents can access views using the Play button and tickets will be displayed one at a time. When agents click the Play button, ...
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Noly Maron Unson commented,
Hi Simon, I will be roping you in a ticket for your concern so that we can discuss the specifics of the report you want to create. Please keep a lookout for my email. Thank you.
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Noly Maron Unson commented,
Hi Rochelle, Hope you're well. The placeholder {{satisfaction.current_comment}} is expected to return a plain text version of the comment that the user added when rating the ticket. I believed that...
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Noly Maron Unson commented,
Hi Harrison, Side conversation can also use Slack and Microsoft teams. If those are not something you can consider in your workflow, another option would be to use ticket sharing. You can share tic...
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Noly Maron Unson commented,
Hi Francisco, This is possible using Enterprise SSO. Users can start the sign-on process from your corporate server or the third-party identity provider sign-in page. They will then be authenticate...
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Noly Maron Unson commented,
Hi Harrison, When your instance of Zendesk Support receives an email from an end-user that it identifies as another Zendesk account, it performs the following steps: Creates a ticket from that em...
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Noly Maron Unson commented,
Hi Tyler, Currently, there is no condition/action in any business rules that can be used to target users who do not have an account. I've marked this conversation as product feedback for review, m...
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Noly Maron Unson commented,
Hi Abubakar, When a user is created, a verification email is sent from the default support address of your default brand. After the primary email address is verified, additional email addresses add...