Nova Dawn
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Total activity338
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Last activity
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Activity overview
Latest activity by Nova Dawn-
Nova Dawn created an article,
Tracking lead and deal sources
By tracking where your leads and deals are coming from you can effectively evaluate which sources are more successful or challenging for your business. These sources are the channels or means by ...
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Nova Dawn created an article,
Troubleshooting common email problems in Sell
As described in Integrating email with Zendesk Sell, with the Sell email integration you can sync with an external email system such as Google Mail and Microsoft Exchange. Setting up an integrat...
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Nova Dawn created an article,
Creating and using unqualified deal reasons
When a deal comes to an unsuccessful closure, you mark it as unqualified, which is one of the closed deal stages (see About sales pipeline stages). To gain additional information about why the de...
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Nova Dawn created an article,
Sending an email from Android
With the Sell mobile app, you can send an email directly from your phone. Sending an email in Sell enables you to see how many times the recipient has viewed an email or clicked on a link embedde...
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Nova Dawn created an article,
Using calls and text in Sell Voice
When you have activated Sell Voice you can make and receive calls and text messages. Note: You are solely responsible for using the voice and text features in Zendesk Sell in compliance with a...
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Nova Dawn created an article,
Enabling Sell Voice
With Sell Voice, you can call leads and contacts directly from Sell. The cost for the dedicated Sell number is part of your Sell subscription. Usage costs vary depending on the country you are c...
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Nova Dawn created an article,
Configuring Microsoft ADFS Single Sign On (SSO) with Sell
If your organization uses Microsoft ADFS, you can configure Zendesk Sell for SSO. This article explains how to set up the ADFS connection, create claim rules in Sell, edit your trust settings, and...
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Nova Dawn created an article,
Creating distribution pools (round robin) for allocating leads, contacts, and deals
Many sales teams work with new leads, contacts, and deals using a structured process where the leads, contacts, and deals are evenly allocated to members of a team, based on different factors, f...
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Nova Dawn created an article,
Creating pre-filled ticket forms
Fastpath: Admin Center > Objects and rules > Tickets > Forms If you already know something about your customer or your customer's issue, then you can set up a form that has all of the pertinent f...
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Nova Dawn created an article,
Configuring custom objects in Sell
Note: Custom objects is currently in beta. To try the new functionality you must have Sunshine and enable the beta yourself in Settings > Custom Objects (beta). Sell has three native object t...