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Orsolya Forster

Joined Oct 16, 2021

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Last activity Feb 07, 2025

Zendesk Product Manager

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ACTIVITY OVERVIEW

Latest activity by Orsolya Forster

Orsolya Forster commented,

Community comment Feedback - Help Center (Guide)
Hey Ueda, thank you so much for taking the time to provide us with your feedback here. I understand the request however at this time we are not able to commit to prioritizing this feedback. 
 
At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.

View comment · Posted Feb 07, 2025 · Orsolya Forster

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Orsolya Forster commented,

Community commentZendesk EAP - Article Multiplacement

Hi Nina Koski , thanks for the feedback. Scheduling is indeed a feature we need to improve. The way it works now, all placements will be published or unpublished at the scheduled time.
You don't see the schedule icon on all the placements in the list view, because the syncing isn't working perfectly, even though all the placements are scheduled. Another known issue is the lag, you might need to wait a few seconds and refresh your screen in order to see all your placements published or unpublished by scheduling. Cheers!

View comment · Posted Feb 06, 2025 · Orsolya Forster

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Orsolya Forster commented,

Community commentZendesk EAP - Article Multiplacement

Isabella Giannicchi thanks for the feedback. Such dynamic URLs can be included in the future, we are planning several types of dynamic content so multiplaced articles can be personalized to different audiences. I record this feedback for future prioritization. Cheers!

View comment · Posted Feb 05, 2025 · Orsolya Forster

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Orsolya Forster commented,

Community commentZendesk EAP - Article Multiplacement

James Fennell can you share a screenshot about this issue?

View comment · Posted Feb 05, 2025 · Orsolya Forster

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Orsolya Forster commented,

Community comment Feedback - Help Center (Guide)
Hey Atanas, thank you so much for taking the time to provide us with your feedback here. I understand the request however at this time we are not able to commit to prioritizing this feedback. 
 
At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.

View comment · Posted Jan 28, 2025 · Orsolya Forster

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Orsolya Forster commented,

Community commentZendesk EAP - Article Multiplacement

Joseph C I enrolled you in the program today. Welcome and feel free to share your feedback with us. Cheers!

View comment · Posted Jan 20, 2025 · Orsolya Forster

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Orsolya Forster commented,

Community commentZendesk EAP - Article Multiplacement

Jesse H Zach Gilbert Mattias Malré I understand your concerns. Can you tell me how would you pick which article placement should be one showing up in search? To give you more context, if we “hide” most placements to ensure there is only one returned in search, you will face the dilemma which one to choose, and how the rest will be findable. 
As I said, I understand your problem and we are trying to find the best solution. I'm curious what do you consider the best solution. Cheers!

View comment · Posted Jan 10, 2025 · Orsolya Forster

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Orsolya Forster commented,

Community comment Feedback - Help Center (Guide)
Hey Royce, thank you for taking the time to provide us with this feedback! 
This is a great feature request and I have added it to the backlog for future consideration. Cheers!

View comment · Posted Jan 07, 2025 · Orsolya Forster

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Orsolya Forster commented,

Community comment Feedback - Help Center (Guide)
Hey Everyone, thank you for taking the time to provide us with this feedback! 
 
This is an undoubtedly valuable feature and I feel your frustration that it hasn't gotten to be prioritised in the past. We simply didn't prioritise this work because of other critical features on our roadmap. Effective knowledge management requires bulk moves for organising your help center. This means that we did not forget about this problem, and will try adding it as a priority in a future planning cycle. I will share an update when it happens. We are going to leave this post open for comment to allow others to provide their feedback and use cases. 
Thank you again. 

View comment · Posted Jan 07, 2025 · Orsolya Forster

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Orsolya Forster commented,

Community commentZendesk EAP - Article Multiplacement

Rebecca do you mean, when you try to add an attachment to a draft article, it gets published upon saving?

View comment · Posted Dec 10, 2024 · Orsolya Forster

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