Orsolya Forster

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Show article category in reporting

Hi all, We needed to reschedule the release of this attribute to Q3 due to other priorities. We understand how important this is for your reporting, the category attribute also is a priority on our...

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• Orsolya Forster
• Created June 28, 2022 11:03
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Community dataset query show 0 for null event types

Thanks for the feedback Brianne Reinhardt! What you need is currently not supported by Explore, queries will return results of data that is already there. Here you can read about what values are re...

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• Orsolya Forster
• Created June 08, 2022 07:25
• -1 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Org data in Community stats in Explore

All clear, thank you. As said earlier, I marked your request for future improvements. Cheers!

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• Orsolya Forster
• Created May 31, 2022 15:13
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Update click rate metrics

Hi Daniela FONSECA VITERI, Can you elaborate what you mean by page view level click rate and session level click rate? Cheers!

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• Orsolya Forster
• Created May 31, 2022 07:14
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Guide dataset:Top upvoted and top downvoted article

Hi Jessica Rivera, Yes, in Q3 we will roll out the article upvotes and downvotes metrics. We're working on it as we speak, therefore I'm marking this thread "Planned". Cheers!

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• Orsolya Forster
• Created May 31, 2022 07:09
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Org data in Community stats in Explore

Thank you Maggie St.Clair for your feedback.  Can you help me understand the "org that user is linked to" a bit better? Are you interested in the user organisation info in Support or in the company...

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• Orsolya Forster
• Created May 30, 2022 08:12
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Expand Community Dataset

Thank you Brianne Reinhardt for your feedback.  The need for topic subscriptions is clear to us and I'm capturing your comment for future improvements. As the community dashboard has just been rele...

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• Orsolya Forster
• Created May 30, 2022 07:49
• 1 vote

Official comment

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Gather in Explore

Happy to share that we rolled out the community dashboard and dataset in Explore. For more details, you can check the announcement. With this note, I'm marking this thread "Complete". Cheers!

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• Orsolya Forster
• Created May 30, 2022 07:40
• 0 votes

Official comment

1. Community
2. Feedback - Help Center (Guide)
3. Knowledge Capture Reporting Needs Improvement: Should Reflect Actual Knowledge Capture App Usage

Hi everyone, I understand that filtering out the KC link events only would make your reporting cleaner and more useful for the use cases you mentioned. We will be looking into this problem and I'll...

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• Orsolya Forster
• Created May 23, 2022 15:30
• 0 votes

Official comment

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Guide Dashboard - who has viewed my articles

Thank you for the feedback David Brown! I'm marking this as feature request for future dataset extensions. Cheers!

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• Orsolya Forster
• Created May 23, 2022 15:20
• 0 votes