Orsolya Forster
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Total activity198
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Last activity
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Activity overview
Latest activity by Orsolya Forster-
Orsolya Forster commented,
Al Hopper Carrie Doring not sure if this is what you're looking for but article views are trackable in the Guide dataset in Explore. We don't show where these views come from, i.e. Flowbuilder or o...
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Orsolya Forster commented,
Becky Evans no change in knowledge management is anticipated for semantic search, as the keyword search did not change, it got boosted with semantic matches. John, thanks for the feedback! Gwyn Mab...
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Orsolya Forster commented,
Stephen Belleau semantic search doesn't yet work in the Knowledge panel in agent workspace. Sydney Neubauer the announcement came out indeed, a few days after the rollout started. Cheers!
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Orsolya Forster commented,
Chad Susa (Gravity CX - Zendesk Partner), Enabling external content in these services are certainly on our horizon but no ETA yet. Cheers!
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Orsolya Forster commented,
Hi everyone, thanks for the idea and inspiration! Implementing a welcome email is not on our roadmap, however, there is a recent release which can be helpful to use as trigger.Gather events (includ...
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Orsolya Forster commented,
Hi Roxanne Davids, the article feedback mentioned by Mary can be shared by agents via the KC app. Customers (end users) can only share their feedback via commenting and voting on the article. The n...
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Orsolya Forster created an article,
Announcing: Help center events available in the Audit log
Announced on Rollout starts Rollout ends May 16, 2023 May 16, 2023 May 23, 2023 We’re excited to announce that you can now track important help center activation and security updates in t...
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Orsolya Forster created an article,
Announcing featured articles in Guide search
Announced on Rollout starts Rollout ends May 15, 2023 May 15, 2023 May 22, 2023 We’re excited to announce the new article recommendation tool in Guide. Featured articles allows Guide admi...
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Orsolya Forster commented,
No news on the release date Chris Hobbs. It seems like it'll take a while until we can release this dataset in Explore, likely early next year. I'll share updates as we progress. Thanks for the pat...
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Orsolya Forster commented,
小林正左子 semantic search is English only now, but we are working on the expansion to multiple languages, Japanese too. Can't yet share a timeline for that, but I'll keep the thread updated as we plan ...