Orsolya Forster

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing help center search results with Explore

Shannon Ropell, user identifiers are not available in the search dataset. We will be looking into a potential addition soon, but not yet on the roadmap. Beth similar to the above, this data isn't y...

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• Orsolya Forster
• Created March 22, 2023 09:23
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Feature Request: Add the ability to add Synonym Sets to Help Center search for Guide

Hi Alejandro Colon and everybody in this thread, Thanks for sharing your feature request, we agree that synonyms should be understood by the help center search. The requested feature isn't currentl...

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• Orsolya Forster
• Created March 20, 2023 16:36
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. SEO - Search favours results with keywords anywhere in article over headings?

Hi all, The search results are ranked based on a relevance score which is influenced by various factors you have impact on. You can read more about the relevance score in this article.Also, your fr...

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• Orsolya Forster
• Created March 17, 2023 10:37
• 1 vote

1. Zendesk updates
2. Release Notes
3. Release Notes Through 2020-04-03

Hi Chantal Marti, we will be soon looking into fuzzy search and potential improvements there. You can follow the updates in the search relevance documentation you also referenced.As far as your cur...

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• Orsolya Forster
• Created March 15, 2023 10:40
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Drill in feature in Guide dashboard doesn't work

Thanks for the feedback Sini, We are constantly collecting feedback about the dashboards and areas to improve. Can you be more specific about which chart did you use the drill function on and what ...

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• Orsolya Forster
• Created March 10, 2023 17:02
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the updated Guide Knowledge Base dataset in Explore

Thanks for your feedback Ryan Boyer. Maybe you can be more specific about the report you created where you experienced this behaviour?Category title should apply to all articles regardless of the p...

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• Orsolya Forster
• Created February 20, 2023 16:00
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Vote counts by date in Zendesk Explore

Hi Jay Godek, yesterday we started releasing the knowledge base dataset improvements which contain upvotes and downvotes over time. You can read the announcement here, and you will see the update n...

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• Orsolya Forster
• Created February 15, 2023 10:27
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Guide dataset:Top upvoted and top downvoted article

Hi everyone, yesterday we started releasing the knowledge base dataset improvements. You can read the announcement here, and you will all see the update no later than February 25. As always, I'm cu...

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• Orsolya Forster
• Created February 15, 2023 08:54
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore Guide analytics - need article comments and subscriptions as in previous reporting

Hi, yesterday we started releasing the knowledge base dataset improvements. You can read the announcement here, and you will all see the update no later than February 25. As always, I'm curious to ...

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• Orsolya Forster
• Created February 15, 2023 08:52
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Show article category in reporting

Hi everyone, yesterday we started releasing the knowledge base dataset improvements. You can read the announcement here, and you will all see the update no later than February 25. As always, I'm cu...

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• Orsolya Forster
• Created February 15, 2023 08:50
• 0 votes