Oscar Mejias

Total activity

15
Last activity

March 10, 2022 06:54
Member since

April 15, 2021 21:58
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0 users
Followed by

1 user
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0
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7

Activity overview

Latest activity by Oscar Mejias

Oscar Mejias created an article, March 10, 2022 06:54
Service Incident - March 10th, 2022 - Chat & Messaging | Multiple Pods - Issues affecting ticket creation in Agent Workspace
1. Zendesk updates
2. Service notifications
SUMMARY On March 10, 2022 from 06:09 UTC to 06:44 UTC, Agent workspace customers using Chat and Messaging experienced ticket creation issues, and ticket updates were delayed during the incident. T...
- Oscar Mejias
- Edited March 28, 2022 13:07
- 4 followers
- 1 comment
- 0 votes
Oscar Mejias commented, November 28, 2021 22:14
Hi Noam,As confirmed in our Sunshine Conversations documentation here: https://docs.smooch.io/guide/wechat/#configuring-wechat you will need a WeChat Official Account in order to configure WeChat w...
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- Oscar Mejias
- Created November 28, 2021 22:14
- 0 votes
Oscar Mejias commented, November 22, 2021 05:14
Hi Desirè,Since our integration requires API access to be enabled, you'd need to have an official business WeChat account to this up using Zendesk. I hope this helps!
- View comment
- Oscar Mejias
- Created November 22, 2021 05:14
- 0 votes
Oscar Mejias commented, November 22, 2021 02:37
Hi Desirè,Since our integration requires API access to be enabled, you'd need to have an official business WeChat account to this up using Zendesk. I hope this helps!
- View comment
- Oscar Mejias
- Created November 22, 2021 02:37
- 0 votes
Oscar Mejias created an article, October 16, 2021 04:04
Service Incident - September 22nd, 2021 - Data loading issues in Explore Dashboards
1. Zendesk updates
2. Service notifications
SUMMARY On September 22, 2021 from 02:35 UTC to 05:55 UTC , a group of our Explore customers experienced timeouts while trying to load their Explore dashboards. TIMELINE 07:15 UTC | 00:15 PT Be...
- Oscar Mejias
- Edited November 12, 2021 08:13
- 3 followers
- 1 comment
- 0 votes
Oscar Mejias created an article, October 16, 2021 03:55
Service Incident - June 4th, 2021 - Support Issues in Multiple Pods
1. Zendesk updates
2. Service notifications
SUMMARY From June 3, 2021 23:34 UTC to June 4, 2021 01:13 UTC, Support customers across multiple Pods (Pods 15, 17, 18, 19, 23, 26, 27) were unable to view ticket updates or refresh ticket counts....
- Oscar Mejias
- Created October 16, 2021 03:55
- 37 followers
- 1 comment
- 1 vote
Oscar Mejias commented, May 31, 2021 23:29
Hi Sydney!Thanks for replying and apologies! For some reason, I thought I was getting in touch with you via email and not via this post.I've now created a ticket so that we can continue looking int...
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- Oscar Mejias
- Created May 31, 2021 23:29
- 0 votes
Oscar Mejias commented, May 31, 2021 06:03
Hi Sydney, Thanks for getting in touch with the Zendesk Customer Advocacy team, and apologies for the delayed response; we've been dealing with a high volume of tickets lately. Depending on the ro...
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- Oscar Mejias
- Created May 31, 2021 06:03
- 1 vote