Oscar Mejias

Total activity

18
Last activity

March 10, 2022 06:54
Member since

April 15, 2021 21:58
Following

0 users
Followed by

1 user
Votes

0
Subscriptions

9

Articles

Recent activity by Oscar Mejias

Service Incident - March 10th, 2022 - Chat & Messaging | Multiple Pods - Issues affecting ticket creation in Agent Workspace
1. Zendesk updates
2. Service notifications
SUMMARY On March 10, 2022 from 06:09 UTC to 06:44 UTC, Agent workspace customers using Chat and Messaging experienced ticket creation issues, and ticket updates were delayed during the incident. T...
- Oscar Mejias
- Edited March 28, 2022 13:07
- 4 followers
- 1 comment
- 0 votes
Service Incident - September 22nd, 2021 - Data loading issues in Explore Dashboards
1. Zendesk updates
2. Service notifications
SUMMARY On September 22, 2021 from 02:35 UTC to 05:55 UTC , a group of our Explore customers experienced timeouts while trying to load their Explore dashboards. TIMELINE 07:15 UTC | 00:15 PT Be...
- Oscar Mejias
- Edited November 12, 2021 08:13
- 3 followers
- 1 comment
- 0 votes
Service Incident - May 20th, 2021 - Talk inbound call issues Pods 26 & 27
1. Zendesk updates
2. Service notifications
SUMMARY 09:49 UTC | 02:49 PT Our team has been monitoring and investigating this behaviour for the past 2 weeks in collaboration with some of our partners. This issue is fixed and should no longer...
- Oscar Mejias
- Created October 16, 2021 03:55
- 3 followers
- 1 comment
- 0 votes
Service Incident - June 4th, 2021 - Support Issues in Multiple Pods
1. Zendesk updates
2. Service notifications
SUMMARY From June 3, 2021 23:34 UTC to June 4, 2021 01:13 UTC, Support customers across multiple Pods (Pods 15, 17, 18, 19, 23, 26, 27) were unable to view ticket updates or refresh ticket counts....
- Oscar Mejias
- Created October 16, 2021 03:55
- 37 followers
- 1 comment
- 1 vote