Phil Grove
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Total activity44
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Last activity
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Activity overview
Latest activity by Phil Grove-
Phil Grove commented,
Hey Ben, thanks for your post, this is something we are currently looking into. Watch this space for more info. Regards, Phil.
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Phil Grove commented,
Hi all, I wanted to let you know that we have updated the Admin Center navigation to enable "Open link in new tab / page" on menu items. This was a big request in this thread and we heard you. Plea...
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Phil Grove commented,
Hey Thomas, thanks for your feedback. We have expanding and collapsing the Admin Center menu on our roadmap. Watch this space for more updates. Regards, Phil.
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Phil Grove commented,
Hey Josh, thanks for your feedback. What are the admin tasks that you would most likely perform on mobile if you could? Regards, Phil.
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Phil Grove created an article,
Release Notes Through 2020-11-27
Chat New [Agent Workspace] Auto Translations are now supported for tickets created via API. Fixed [Focus routing] For accounts on the early access program for focus routing, Chat will be more re...
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Phil Grove created an article,
Announcing Closed Preview Apps
We’re excited to announce the general availability of closed preview apps. Have you ever wanted to test your fancy new app with a few customers before unleashing it into the wild? With our new clo...
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Phil Grove created an article,
Announcing the migration and deprecation of the Chat-only agent role
Announced on Migration and deprecation April 8, 2021 end of July 2021 This article describes the deprecation of the Chat-only agent role in Zendesk accounts. What is changing? On July 8, 20...
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Phil Grove created an article,
Welcome to the new Zendesk Marketplace
We're excited to announce the new Zendesk Marketplace. Welcome to the “even more store”. Our goal is to expand the scope of the Apps Marketplace to become the one-stop-shop for our customers to f...
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Phil Grove commented,
Hey Lou, we have been gradually rolling out this change over the past week. We finalised the roll out today so you should now have the new experience in Admin Center. We would love to hear your tho...
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Phil Grove created a post,
How do you learn how to set up and optimize Zendesk?
Hello Zendesk admins, I wanted to ask you a question. How do you learn how to set up and optimize Zendesk? How do you find help? Do you use our Help Center articles? If so: How do you find the ...