Philip Anthony Buella
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Last activity
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Activity overview
Latest activity by Philip Anthony Buella-
Philip Anthony Buella created an article,
Why is the Archived by field blank in the Archived articles list?
Question Why is the Archived by field blank in the Archived articles list? Answer If the user who archived the article has been removed from the account, the Archived by field will be blank. If yo...
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Philip Anthony Buella created an article,
Instagram replies are not reflected in Zendesk Support
Issue symptoms When I reply on Instagram, the comment isn't reflected in the Zendesk Support ticket. Resolution steps Replies made directly within Instagram will not be added to the associated Supp...
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Philip Anthony Buella created an article,
Why do I receive the error: Chat is Disconnected?
Question Why do I receive the error: Chat is Disconnected- followed by a specific error message? Answer The error: Chat is Disconnected appears for various reasons. See the specific error messages ...
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Philip Anthony Buella created an article,
Error: Ticket field not added
Issue symptoms When I attempt to add a new custom ticket field, I receive the error: ...field not added. Resolution steps To resolve this error, ensure a default ticket form has been selected in ...
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Philip Anthony Buella created an article,
Can I use the same support address for multiple brands?
Question Can I use the same support address for multiple brands? Answer It's not possible to use the same support address across multiple brands. A separate default support address will be created...
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Philip Anthony Buella created an article,
Why does the word "empty" appear below a section or category in my help center?
Question Why does the word empty appear below a section or category in my help center? How can I remove it? Answer The word empty appears when no articles have been added to the section or categor...
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Philip Anthony Buella created an article,
Can agents create shared macros?
Question Can agents create shared macros with their role permissions? Answer No, agents can only create personal macros. Only admins can create shared macros. An exception would be for plans using...
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Philip Anthony Buella created an article,
Can I recover IVR recordings after a plan downgrade?
Question If I downgrade my plan level to one that does not include IVR, are my IVR recordings lost or can I recover them? Answer Your IVR recordings are not lost. The system will automatically reco...
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Philip Anthony Buella created an article,
Can a password reset affect my support address?
Question Can a password reset affect my support address? Will tickets stop being created? Does this process work differently with the google connector or the connect external address option? Answer...