Phoebe Morin
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Total activity27
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Last activity
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Activity overview
Latest activity by Phoebe Morin-
Phoebe Morin created an article,
Why do triggers route live chats to departments with no available agents?
Question I am using triggers to route chats to departments. Some departments have agents available, but not in the departments that the trigger routes the chats. Why do triggers route live chats to...
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Phoebe Morin commented,
Hi Reagan! Indeed, email notifications for article verification are sent to the article owners for the affected articles, and the articles appear in the Needs Verification article list. More inform...
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Phoebe Morin commented,
Hi Christin, When your current subscription has been payed off, you can maximize your account until you reach your scheduled renewal date. When the system attempts to renew your subscription and g...
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Phoebe Morin commented,
Hi Aran, You got that right! Officially, light agents should not be able to create public comments. More context here: https://support.zendesk.com/hc/en-us/articles/360020374434-Understanding-when...
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Phoebe Morin commented,
Hi Katherine! When you switch over to Messaging, the Chat dashboard isn't used anymore. Instead, all your messaging statistics will be found in the Support default dashboard in Explore. Under Zend...
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Phoebe Morin commented,
Hi Yulia! There's is no other way to reorder the translated messages other than setting them up properly into the translated article manually. You can translate the article content, but glossary p...
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Phoebe Morin commented,
Hi Linus! If you want to get the attachment of a comment, you will have to use this endpoint : https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#list-comments GET /a...
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Phoebe Morin commented,
Hi Mark, Can you try and install it manually following these instructions: You can install the Zendesk outlook integration as a custom add-in. To do this go to an email and select the … and select...
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Phoebe Morin commented,
Hi Mark, This error is on Office 365's end. We recommend that you get in touch with Microsoft support team and raise this issue for further resolution.
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Phoebe Morin commented,
Hello Mark! Could you let us know exactly what isn't working so we can address it accordingly?