Phoebe Morin
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Total activity59
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Last activity
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Member since
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Following0 users
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Followed by3 users
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Activity overview
Latest activity by Phoebe Morin-
Phoebe Morin created an article,
Service Incident - February 23, 2024 - Support | All Pods - Not receiving responses through Side Conversations
SUMMARY On February 23, 2024 from 08:00 UTC to 17:26 UTC, Support customers across all Pods experienced the issue where no responses were received via the Side Conversation feature. Timeline 13:...
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Phoebe Morin created an article,
Service Incident - February 19, 2024 - All Products | All Pods - Zendesk access errors in Chennai Region, India
SUMMARY On February 19, 2024 from 12:10 and 12:35 UTC, a subset of customers across All Pods, mainly based in India, may have experienced connectivity delays and increased server errors while tryi...
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Phoebe Morin commented,
Hi All, During my research, it seems that the big dependency keeping you all from seeing messaging triggers in Admin Center is the rollout of our new backend for messaging. As the announcement art...
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Phoebe Morin created an article,
Service Incident - November 30, 2023 - Support | Multiple Pods - Composer switching from public reply to internal note
SUMMARY On November 30, 2023 from 13:46 UTC to 15:06 UTC, some Support customers when working on tickets would see a modal prompt with the message ‘Make ticket public’ prior to creating a private...
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Phoebe Morin created an article,
Service Incident - November 27, 2023 - Support | All Pods - ZBot service degradation for Zendesk Customer Support contact
SUMMARY On November 27, 2023 from 10:13 UTC to 12:07 UTC, Zendesk customers across all Pods could have experienced a delay in reaching out to, or failure in certain functionalities of our ZBot, suc...
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Phoebe Morin created an article,
Service Incident - November 22, 2023 - Support | All Pods - Admin Center leading to blank page settings
SUMMARY On November 22, 2023 from 10:05 UTC to 12:50 UTC, Support customers across All Pods may have experienced an inability to open manage settings’ pages for macros, views, triggers, and automa...
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Phoebe Morin commented,
Hi Mark. We saw that you also submitted a ticket to us regrading this inquiry. We reached out via the same ticket. Please feel free to revert, should you have any further concerns. Thank you.
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Phoebe Morin created an article,
Service Incident - October 20, 2023 - Support | All Pods - Business rule events not visible in ticket events
Summary From October 19, 2023 at 22:03 UTC until October 20, 2023 at 11:10 UTC, Zendesk Support customers experienced an issue where trigger and automation events were missing from ticket events. T...
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Phoebe Morin created an article,
Service Incident - September 6, 2023 - Sell | Multiple Pods - Issues with attachments
SUMMARY On September 6, 2023 from 07:35 UTC to 13:35 UTC, Sell customers across multiple Pods, experienced the inability to upload files (documents/attachments) to Deals and Contacts. Timeline 13...
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Phoebe Morin commented,
Hi Andy, At the moment, we don't currently have resources available outlining acceptable characters. And as I have confirmed, accented characters are still not supported up to this day. Due to the...