Phoebe Morin
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Total activity38
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Last activity
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Activity overview
Latest activity by Phoebe Morin-
Phoebe Morin commented,
Hi Noemi, Yes, that can be achieved, and here's the recipe: Explore recipe: Number of tickets submitted by your users. Through this you'd get a list of requesters and the number of of tickets they...
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Phoebe Morin commented,
Hi Alex, With Messaging, Answerbot is setup within the flow builder. Zendesk has renamed our bot capabilities. Answer Bot is now Zendesk bots, Flow Builder is bot builder, and Article Recommendati...
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Phoebe Morin commented,
Hi Arno, Unfortunately this looks like its working as designed, as the message body is an email reply. This is going to cut off where it detects the "quoted content" (and on wrote headers above it...
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Phoebe Morin commented,
Hello American Medical Association, You are correct. The value/field is just simply dropped from an update (discarded). We will try to update the other, genuine fields though.
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Phoebe Morin commented,
Hi Darren, At this time, unfortunately, it appears that this system behavior cannot be changed. The only suggestion I can offer here is to disable CCs for agents and end-users, however, I understa...
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Phoebe Morin commented,
Hi Rich, Good catch! We have flagged that portion of the article for update. There were changes indeed with the product last year. It used to be the case that there was a separate setting just for...
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Phoebe Morin commented,
Hi Carlos, Currently, custom header for Webhook is not supported. As we do not know the remote endpoint and we have no way of knowing what it requires, what syntax is need, format and we simply ha...
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Phoebe Morin created an article,
Why do triggers route live chats to departments with no available agents?
Question I am using triggers to route chats to departments. Some departments have agents available, but not in the departments that the trigger routes the chats. Why do triggers route live chats to...
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Phoebe Morin commented,
Hi Mark, Can you try and install it manually following these instructions: You can install the Zendesk outlook integration as a custom add-in. To do this go to an email and select the … and select...
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Phoebe Morin commented,
Hi Mark, This error is on Office 365's end. We recommend that you get in touch with Microsoft support team and raise this issue for further resolution.