Phoebe Morin
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Total activity33
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Last activity
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Activity overview
Latest activity by Phoebe Morin-
Phoebe Morin commented,
Hi Rich, Good catch! We have flagged that portion of the article for update. There were changes indeed with the product last year. It used to be the case that there was a separate setting just for...
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Phoebe Morin commented,
Hi Carlos, Currently, custom header for Webhook is not supported. As we do not know the remote endpoint and we have no way of knowing what it requires, what syntax is need, format and we simply ha...
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Phoebe Morin created an article,
Why do triggers route live chats to departments with no available agents?
Question I am using triggers to route chats to departments. Some departments have agents available, but not in the departments that the trigger routes the chats. Why do triggers route live chats to...
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Phoebe Morin commented,
Hi Reagan! Indeed, email notifications for article verification are sent to the article owners for the affected articles, and the articles appear in the Needs Verification article list. More inform...
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Phoebe Morin commented,
Hi Aran, You got that right! Officially, light agents should not be able to create public comments. More context here: https://support.zendesk.com/hc/en-us/articles/360020374434-Understanding-when...
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Phoebe Morin commented,
Hi Katherine! When you switch over to Messaging, the Chat dashboard isn't used anymore. Instead, all your messaging statistics will be found in the Support default dashboard in Explore. Under Zend...
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Phoebe Morin commented,
Hi Yulia! There's is no other way to reorder the translated messages other than setting them up properly into the translated article manually. You can translate the article content, but glossary p...
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Phoebe Morin commented,
Hi Mark, Can you try and install it manually following these instructions: You can install the Zendesk outlook integration as a custom add-in. To do this go to an email and select the … and select...
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Phoebe Morin commented,
Hi Mark, This error is on Office 365's end. We recommend that you get in touch with Microsoft support team and raise this issue for further resolution.
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Phoebe Morin commented,
Hello Mark! Could you let us know exactly what isn't working so we can address it accordingly?