Phoebe Morin
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Recent activity by Phoebe Morin-
Hi Rich, Good catch! We have flagged that portion of the article for update. There were changes indeed with the product last year. It used to be the case that there was a separate setting just for...
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Hi Carlos, Currently, custom header for Webhook is not supported. As we do not know the remote endpoint and we have no way of knowing what it requires, what syntax is need, format and we simply ha...
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Hi Reagan! Indeed, email notifications for article verification are sent to the article owners for the affected articles, and the articles appear in the Needs Verification article list. More inform...
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Hi Gaurav, You need to add External Content via API first. As soon as you add one External content Record (which will require at least one Type and Source), the option should be enabled for you. ...
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Hi Christin, When your current subscription has been payed off, you can maximize your account until you reach your scheduled renewal date. When the system attempts to renew your subscription and g...
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Hi Aran, You got that right! Officially, light agents should not be able to create public comments. More context here: https://support.zendesk.com/hc/en-us/articles/360020374434-Understanding-when...
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Hi Shameen, This wasn’t implemented by design because it’s hard to tell when a checkbox is unchecked, whether it means “null” or “no”. This is ideal - database wise. The recommendation if so...
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Hi Katherine! When you switch over to Messaging, the Chat dashboard isn't used anymore. Instead, all your messaging statistics will be found in the Support default dashboard in Explore. Under Zend...
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Hi Yulia! There's is no other way to reorder the translated messages other than setting them up properly into the translated article manually. You can translate the article content, but glossary p...
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Hi Chin, We're glad to know that the Line integration worked! Though we may need to clarify the part where you said "But those tickets do not count in chat explore." Do you mean to see the Ticket ...