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Piotr Planeta

Zendesk Product Manager
  • Total activity
    41
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Activity overview

Latest activity by Piotr Planeta
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    Piotr Planeta created an article,

    Release Notes Through 2021-11-26

    App Marketplace  (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available for Zendesk Chat. (Sell) indicates the app is available for Zend...

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    Piotr Planeta commented,

    Thank you! Can you reach out to me at pplaneta@zendesk.com with your email and I will get us set up?

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    Piotr Planeta created an article,

    Release Notes Through 2021-11-19

    Answer Bot Fixed: Fixed an issue where undo will fail when undoing a Step deletion on the root node   App Marketplace  (Support) indicates the app is available for Zendesk Support. (...

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    Piotr Planeta commented,

    Official comment

    Hey Kris, Piotr here, one of the PMs. Thanks for that feedback. We will see what we can address from it, and it's a start to us giving more tools for customising how the details card will look in t...

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    Piotr Planeta created an article,

    Release Notes Through 2021-11-12

    Answer Bot Fixed: Fixed an issue where undo will fail when undoing a Step deletion on the root node App Marketplace  (Support) indicates the app is available for Zendesk Support. (Ch...

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    Piotr Planeta created an article,

    Release Notes Through 2020-12-04

    Guide + Gather New The total number of sections in a single section increased from 20 to 200 for Guide Enterprise customers Web Widget New Introduced Create new Web SDK flow as part of the messa...

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    Piotr Planeta created an article,

    Release Notes Through 2020-12-11

    Guide + Gather New The Knowledge Capture application has a new setting called 'Assign flagged tickets to the article owner' that will assign the ticket generated by the flag article action to the ...

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    Piotr Planeta created an article,

    Best practices to prevent your Sell email messages from being flagged as spam

    The amount of email messages sent from your Sell account and the quality of the content you include in your email messages are factors that influence spam filters. A negative spam score may preve...

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    Piotr Planeta created an article,

    Release Notes Through 2020-12-25

    Apps Marketplace New Apps Synchronized by Synolia (Support) Syncrhonized by Synolia automatically synchronizes ticket fields information on the end-user record.  This app collects useful inf...

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    Piotr Planeta created an article,

    Release Notes Through 2020-12-18

    Guide + Gather New Announced view permissions for Help Center to allow customers to restrict the Help Center to a user segment. See here.  The WYSIWYG editor in Help Center (used for posts, comme...