Prakruti Hindia
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Total activity221
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Last activity
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Member since
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Following0 users
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Followed by12 users
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Votes2
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Activity overview
Latest activity by Prakruti Hindia-
Prakruti Hindia commented,
Benedicte Perez Thank you for providing more details. Can you share a screenshot of your setup for First Reply Time? You can also reply to the email I have sent. For the Next Reply Time, you can ...
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Prakruti Hindia commented,
Surfacing signed email provided as part of the Authentication API is on Q4 roadmap. It is not supported at the moment. I am checking with another team for name. To clarify, name provided in the AP...
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Prakruti Hindia created an article,
Announcing an upcoming enhancement to reply time SLAs for Messaging
Announced on Rollout starts Rollout ends September 13, 2023 October 16, 2023 October 20, 2023 Recently, we announced the early access program (EAP) for reply time SLAs for Messaging ch...
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Prakruti Hindia commented,
Hi everyone, Posting an update on surfacing email address, provided in authentication API, on Agent Workspace. We are targeting Nov to support this enhancement. With this change, external Id, emai...
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Prakruti Hindia commented,
Hi folks, We do not support other claims - first name, last name , country as part of the authentication API. However, name, country etc captured as part of bot conversation is propagated through. ...
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Prakruti Hindia commented,
Thanks for signing up for the EAP. We are activating EAP in phases. I have sent out an EAP activation email to you. Apologies for the delay.
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Prakruti Hindia commented,
Hi Paul, Thank you for signing up for the EAP. We are onboarding in phases. Having said, we should have sent out an acknowledgement email. Apologies. I have sent across an email with pre-activatio...
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Prakruti Hindia created an article,
Announcing reply-time SLAs in messaging EAP
Announced on Rollout starts Rollout ends August 31, 2023 August 31, 2023 August 31, 2023 Understanding the crucial role that timely responses play in superb customer service, we've int...
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Prakruti Hindia created an article,
Announcing social identities on the essentials card
Announced on Rollout starts Rollout ends August 24, 2023 August 21, 2023 August 24, 2023 We're thrilled to announce that social identities are now available in the essentials card. Social i...
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Prakruti Hindia commented,
Hi folks, We have rolled out capabilities over this year to address inactivity and timeouts - Triggers and Automations have new via type named Chat Transcript. You can setup Triggers where Ticke...