Prakruti Hindia
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Total activity132
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Last activity
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Activity overview
Latest activity by Prakruti Hindia-
Prakruti Hindia commented,
Hi Bram, How can we make sure that in the queue only the tickets are included that are part of the brand of that specific agents. Now its seems that tickets in the queue are assigned to the agent ...
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Prakruti Hindia commented,
Hi there, Thank you for writing in. There is no way to restart de chat without closing or refreshing the browser. Can you tell me more about this ? Are you looking for a way to enable end-user...
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Prakruti Hindia commented,
Official comment Hi there, Thank you for writing in. Addressing these limitations and providing additional metrics for messaging are on the roadmap. Having said that, we have a fix for surfacing correct First Rep...
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Prakruti Hindia commented,
Hi Ray, Thank you for writing in. Can you tell me more about the problem ? Do you have same agents handling chats and emails ? As a result, are we looking at consolidated set of metrics for the tea...
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Prakruti Hindia commented,
Hi everyone, We see that accounts setup a different social messaging profile for each of their brands. To address that, the capability to associate a social messaging integration to their brand was...
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Prakruti Hindia commented,
Hi there, Apologies for the late response. We have introduced business hours in Flow Builder. This will enable admins to capture more information from customers, starting a conversation out of bus...
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Prakruti Hindia commented,
Official comment Hi Oriana, Thank you for writing in. That's a fair point. We do have surfacing the integration name ie social media account to the ticket on our roadmap. - Prakruti
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Prakruti Hindia commented,
Hi Stephanie, Thank you for writing in. Can you tell me more about what you are looking for? For instance, are looking to follow up on non-responsive tickets? Or are looking for a way to do a mar...
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Prakruti Hindia created an article,
Enabling customers to continue their messaging conversation over email
We are excited to announce a new capability for accounts using messaging. Businesses can now re-engage their customers who reached out on messaging through email notification when the agent respon...
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Prakruti Hindia created an article,
Stay Connected, Stay Flexible: Introducing an enhanced Social Messaging Experience in the Zendesk Agent Workspace
Back in March, we introduced the new Agent Workspace which gives agents the ability to stay connected with customers on their preferred channels, via a unified workspace to help them meet today’s ...