Prakruti Hindia
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Last activity
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Activity overview
Latest activity by Prakruti Hindia-
Prakruti Hindia commented,
Hi Andrew, The external_id provided during authentication will be propagated to the external id field of the user profile. The ongoing conversation and the subsequent conversation will be associat...
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Prakruti Hindia commented,
Hi Lauren, Thank you for providing a detailed feedback. Currently, it is possible to export dashboards and reports from Explore. Having said that, we do plan to support APIs to extract the report...
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Prakruti Hindia commented,
Hi everyone, Wanted to chime in on the discussions here. For cases where email is the primary identifier, I suggest passing email as external id. If the system finds another user with the same ext...
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Prakruti Hindia commented,
Hi everyone, Wanted to drop an update on this post. Omnichannel Routing supports notifications when a messaging conversation is transferred to another group, and the agents are online. This articl...
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Prakruti Hindia commented,
Hi everyone, Wanted to drop an update on this post. Autoresponders for social messaging channels can be used to communicate business hours and set response time expectations with the end-user. ...
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Prakruti Hindia commented,
Phil and Slava, data is accurate from September 20. - Prakruti
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Prakruti Hindia commented,
Hi everyone, Thank you for your patience. We are excited to announce the launch of messaging dataset and pre-built dashboard in Explore. There are articles on messaging dataset and pre-built dash...
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Prakruti Hindia commented,
Hi Andrei, Wait is not a new status. It collectively refers to the existing Ticket status - Pending and On-hold. Wait status - Refers to ticket status. Possible values are Pending and On-hold. ...
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Prakruti Hindia created an article,
Announcing messaging reporting in Explore
Announced on Rollout starts September 22, 2022 September 22, 2022 This announcement includes the following topics: What's changing? Why is Zendesk making this change? What do I need to d...
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Prakruti Hindia commented,
Francis, support for signed email is on the roadmap. Are you referring to carrying over private guide articles to the tickets ? External ids set by agents are always authenticated. I assume this ...