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Prateek Chhetri

Joined Apr 14, 2021

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Last activity Oct 05, 2022

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ACTIVITY OVERVIEW

Latest activity by Prateek Chhetri

Prateek Chhetri commented,

Community comment Feedback - Apps and integrations (Platform)
Hey Naomi - an alternative solution would require some custom scripting where the Zendesk API is utilized to retrieve the information of the previous agent on the ticket and then apply the internal comment.

View comment · Posted Oct 05, 2022 · Prateek Chhetri

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Prateek Chhetri commented,

Community comment Feedback - Apps and integrations (Platform)
Hey Naomi,
 
The app doesn't specify the previous assigned agent was in the ticket. If you require this information you can find this in the ticket's events.

View comment · Posted Oct 03, 2022 · Prateek Chhetri

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Prateek Chhetri commented,

Community comment Feedback - Apps and integrations (Platform)
Hey dschmidt,
 
This would be an expected behavior of the app.

View comment · Posted Sep 07, 2022 · Prateek Chhetri

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Prateek Chhetri commented,

CommentUsing Built by Zendesk apps
Hey Stacy,
 
Unfortunately, the app currently cannot hide agents from specific groups. With the current capabilities of the app, you can either hide certain agents or groups - from all the available options in the assignee dropdown.

View comment · Posted Aug 29, 2022 · Prateek Chhetri

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Prateek Chhetri created a post,

Post Feedback - Apps and integrations (Platform)

This is the official feedback topic for Sell App: Log Visit. Please refer to the guidelines on feedback posts for Built by Zendesk apps before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!

If you see a suggestion for a feature below that you would also find useful, please feel free to upvote it so that we can focus on features that would help the most users!

Posted Dec 14, 2020 · Prateek Chhetri

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