Prateek Chhetri
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Last activity
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Activity overview
Latest activity by Prateek Chhetri-
Prateek Chhetri commented,
Hey Naomi - an alternative solution would require some custom scripting where the Zendesk API is utilized to retrieve the information of the previous agent on the ticket and then apply the internal...
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Prateek Chhetri commented,
Hey Naomi, The app doesn't specify the previous assigned agent was in the ticket. If you require this information you can find this in the ticket's events.
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Prateek Chhetri commented,
Hey dschmidt, This would be an expected behavior of the app.
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Prateek Chhetri commented,
Hey Stacy, Unfortunately, the app currently cannot hide agents from specific groups. With the current capabilities of the app, you can either hide certain agents or groups - from all the available ...
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Prateek Chhetri created an article,
Installing and using the Bulk Delete app
The Bulk Delete app is a tool for bulk deleting resources in Zendesk Support. An agent can search and filter suspended tickets, and then either delete selected suspended tickets or delete all the ...
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Prateek Chhetri created a post,
Sell app: Log Visit - official feature request thread
This is the official feedback topic for Sell App: Log Visit. Please refer to the guidelines on feedback posts for Built by Zendesk apps before posting here. We’ll try our best to check this and res...