Rachel Orio
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Total activity25
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Last activity
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Member since
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Following0 users
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Votes1
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Activity overview
Latest activity by Rachel Orio-
Rachel Orio commented,
Hi,It seems that you already have an existing conversation with my colleague regarding the same question, should you have any clarification kindly reply to the ticket so we can better assist you.- ...
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Rachel Orio created an article,
How to change the external number for one of my brands?
Question Can I change the external number associated with a specific brand? Answer Yes, natively Zenesk Talk associates external numbers to the brand set as the default brand when the number is ad...
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Rachel Orio created an article,
How do I hide the author of help center articles?
Question How do I hide the author of help center articles? Answer To hide the author for customers viewing the help center on a web browser, you can uncheck the author element in the Copenhagen the...
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Rachel Orio created an article,
Why doesn't the pre-chat form populate?
Issue symptoms The pre-chat form doesn't show up even though I have already enabled it. Resolution steps If the pre-chat form doesn't show, start by making sure there is an agent online on Chat. I...
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Rachel Orio created an article,
Agents are unable to respond to an Instagram Direct message
Issue symptoms Agents are unable to respond to an Instagram Direct message in Support. Resolution steps Only the assigned agent can join a live Instagram Direct conversation. For steps on how to as...
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Rachel Orio commented,
Hi Moshe, This is currently being worked on, unfortunately, we are unable to provide more concrete detail yet but we are working towards a feature - Email Delivery Status - that will surface deliv...
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Rachel Orio commented,
Hi @pstrauss, Furhter investigation is needed on your concern so we can I identify what's causing the issue. A ticket is created on your behalf kindly expect an email shortly stating the ticket ha...