Rad
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Total activity17
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Last activity
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Activity overview
Latest activity by Rad-
Rad commented,
Hello Lunik,A ticket has been created for you since this issue needs further investigation. You will be notified via email.
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Rad created an article,
How can I report on the volume of recovered tickets from the suspended queue?
Question How can I report on the volume of recovered tickets from the suspended queue? Answer Use the metric Recoveries to report the number of deleted tickets that were recovered. This metric is a...
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Rad commented,
Hi Richard, We would like you to know that a ticket has been created for this query and is being taken care of. Our Finance team is already working on it and they will reach out to you.Thank you.
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Rad commented,
Hi Melissa, When recovering a deleted ticket no tag will be added as an identifier. You have an option to report on the number of deleted tickets that were recovered using the Ticket updates datase...
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Rad commented,
Hi CJ, To check the message ID of an email, you can open a ticket created by inbound email and you have the option to view and download the original email.Please see Viewing the HTML and original s...
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Rad commented,
Hi Yoni, It looks like my colleague is already working with you on a ticket with the same query. Please respond to the existing ticket 😊️ Thank you.
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Rad created an article,
Can I create a Chat department when the Zendesk Agent Workspace is enabled?
Question Can I create a Chat department when the Zendesk Agent Workspace is enabled? Answer If you attempt to create a department within Chat, after the Agent Workspace is enabled, you will be redi...