Rad
Zendesk Customer Care
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Recent activity by Rad-
How can I report on the volume of recovered tickets from the suspended queue?
Question How can I report on the volume of recovered tickets from the suspended queue? Answer Use the metric Recoveries to report the number of deleted tickets that were recovered. This metric is a...
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Can I create a Chat department when the Zendesk Agent Workspace is enabled?
Question Can I create a Chat department when the Zendesk Agent Workspace is enabled? Answer If you attempt to create a department within Chat, after the Agent Workspace is enabled, you will be redi...