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Rajat Garg

Zendesk Product Manager
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Activity overview

Latest activity by Rajat Garg
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    Rajat Garg created an article,

    Release Notes through 2020-10-23

    Guide + Gather New:  Added accessible tooltips for origin icons on theme thumbnails You are now presented with the theme's release notes before initiating a theme update You can now set a marketpl...

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    Rajat Garg created an article,

    Release Notes through 2020-10-02

    Web Widget Fixed Help Center Search isn't working on Internet Explorer 11/Edge for some customers Back button disappears in non-chat embeds when a proactive chat is received Proactive chat message...

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    Rajat Garg created an article,

    Release Notes through 2020-10-09

      Guide + Gather New:  Announced that agents now can manage requests via the Customer Portal. See announcement here.  Started rollout of updated article management experience in Guide. See announc...

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    Rajat Garg created an article,

    Release Notes through 2020-10-16

    Guide + Gather New:  Rich Text Editor in Request Form  Made it possible to reference non-existing user tags while defining User Segments Fixed: Fixed a race-condition that would cause follo...

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    Rajat Garg created an article,

    Release Notes Through 2021-09-24

    Apps Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available for Zendesk Chat. (Sell) indicates the app is available for Zendesk Sell ...

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    Rajat Garg created an article,

    Release Notes Through 2021-09-17

    Apps Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available for Zendesk Chat. (Sell) indicates the app is available for Zendesk Sell ...

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    Rajat Garg created an article,

    Release Notes Through 2021-09-10

    Apps Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available for Zendesk Chat. (Sell) indicates the app is available for Zendesk Sell ...

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    Rajat Garg commented,

    Official comment

    Hi Everyone, I am from the product team at Zendesk and first of all my sincerest apologies for the slow response on this issue. I wanted to reach out to you all to share how we are thinking about t...

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    Rajat Garg commented,

    Hello everyone, Apologies for the slow response on this thread but I wanted to update everyone on how we are thinking about this issue.  As you might have noticed, we announced Chat in the Zendesk ...

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    Rajat Garg commented,

    Hi Megan, You can create an out-of-office message using Chat triggers to send an automated message when agents are offline. You can see how to set up this here. Thanks, Rajat