Avatar

Rajat Garg

Zendesk Product Manager
  • Total activity
    39
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    0
  • Subscriptions
    26

Activity overview

Latest activity by Rajat Garg
  • Avatar

    Rajat Garg commented,

    Official comment
    1. Community
    2. Feedback - Chat and Messaging (Chat)
    3. Preview text as customer is typing

    Hey Everyone, Thanks for your feedback. We really appreciate it.  I wanted to provide a quick update on this thread since it's been a while since we posted our last update. We completely understand...

    • View comment
    • Rajat Garg
    • Created
    • 0 votes
  • Avatar

    Rajat Garg created an article,

    Release Notes through 2020-10-23

    1. Zendesk updates
    2. Release Notes

    Guide + Gather New:  Added accessible tooltips for origin icons on theme thumbnails You are now presented with the theme's release notes before initiating a theme update You can now set a marketpl...

    • Rajat Garg
    • Edited
    • 6 followers
    • 0 comments
    • 0 votes
  • Avatar

    Rajat Garg created an article,

    Release Notes through 2020-10-02

    1. Zendesk updates
    2. Release Notes

    Web Widget Fixed Help Center Search isn't working on Internet Explorer 11/Edge for some customers Back button disappears in non-chat embeds when a proactive chat is received Proactive chat message...

    • Rajat Garg
    • Created
    • 3 followers
    • 0 comments
    • 0 votes
  • Avatar

    Rajat Garg created an article,

    Release Notes through 2020-10-09

    1. Zendesk updates
    2. Release Notes

      Guide + Gather New:  Announced that agents now can manage requests via the Customer Portal. See announcement here.  Started rollout of updated article management experience in Guide. See announc...

    • Rajat Garg
    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Avatar

    Rajat Garg created an article,

    Release Notes Through 2021-09-24

    1. Zendesk updates
    2. Release Notes

    Apps Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available for Zendesk Chat. (Sell) indicates the app is available for Zendesk Sell ...

    • Rajat Garg
    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Avatar

    Rajat Garg created an article,

    Release Notes Through 2021-09-17

    1. Zendesk updates
    2. Release Notes

    Apps Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available for Zendesk Chat. (Sell) indicates the app is available for Zendesk Sell ...

    • Rajat Garg
    • Created
    • 2 followers
    • 0 comments
    • 1 vote
  • Avatar

    Rajat Garg created an article,

    Release Notes Through 2021-09-10

    1. Zendesk updates
    2. Release Notes

    Apps Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available for Zendesk Chat. (Sell) indicates the app is available for Zendesk Sell ...

    • Rajat Garg
    • Created
    • 4 followers
    • 0 comments
    • 0 votes
  • Avatar

    Rajat Garg commented,

    Official comment
    1. Community
    2. Feedback - Chat and Messaging (Chat)
    3. Automatically account for daylight savings time

    Hi Everyone, I am from the product team at Zendesk and first of all my sincerest apologies for the slow response on this issue. I wanted to reach out to you all to share how we are thinking about t...

    • View comment
    • Rajat Garg
    • Created
    • 1 vote
  • Avatar

    Rajat Garg commented,

    Official comment
    1. Community
    2. Feedback - Ticketing System (Support)
    3. Timestamp in chat transcript in UTC

    Hello everyone, Apologies for the slow response on this thread but I wanted to update everyone on how we are thinking about this issue.  As you might have noticed, we announced Chat in the Zendesk ...

    • View comment
    • Rajat Garg
    • Created
    • 0 votes
  • Avatar

    Rajat Garg commented,

    1. Web Widget
    2. Web Widget documentation
    3. Configuring basic information for the Web Widget

    Hi Megan, You can create an out-of-office message using Chat triggers to send an automated message when agents are offline. You can see how to set up this here. Thanks, Rajat

    • View comment
    • Rajat Garg
    • Created
    • 0 votes