Ramin Shokrizadeh

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Repost: Feature Request: Give Admins Ability to Change Agent Status

Hi CJ, Although I am not the PM working on the project, I can jump in and provide some more information on what we are doing and where the company is heading with regards to this feature request.  ...

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• Ramin Shokrizadeh
• Created January 27, 2023 08:48
• -1 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Chat badge overlaps with the classic web widget

Hi Edmund, You can disable the chat badge from showing inside the Chat dashboard, you can learn more via this article: https://support.zendesk.com/hc/en-us/articles/4408828059546-Customizing-the-ap...

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• Ramin Shokrizadeh
• Created January 19, 2023 19:06
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Block chat or delete chat

Hi Nick, Thanks for sharing your question. Have you tried using chat triggers already to block the visitor?  If not, you can look at the trigger actions here: https://support.zendesk.com/hc/en-us/a...

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• Ramin Shokrizadeh
• Created January 18, 2023 07:13
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Chat - How to display custom message

Hi Michael,  If you want to include custom HTML or design to have a link or checkbox in the pre-chat form, you will need to go the Web SDK route. Some customers just put a short link in the pre-cha...

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• Ramin Shokrizadeh
• Created January 13, 2023 16:20
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Proactive Chat - send message when offline

Hi there Nikki, Thanks for sharing your feedback about wanting to broadcast a message with your release notes. The triggers and proactive chat feature in chat was always built with the intention of...

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• Ramin Shokrizadeh
• Created January 03, 2023 05:41
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Removing the chat widget manually

Hi Kait Have you looked at this article already? https://support.zendesk.com/hc/en-us/articles/4408839367706-Removing-Web-Widget-Classic-from-your-website-or-help-center  You can turn the channel o...

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• Ramin Shokrizadeh
• Created January 03, 2023 04:59
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Live Chat transcript - User name listed rather than business name

Hi Lucy, Thanks for sharing the feedback around the transcript. This isn't something we are looking to change with Chat, as our focus internally is building up and growing the Messaging experience ...

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• Ramin Shokrizadeh
• Created November 09, 2022 19:47
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. API Command for Setting an Agent's Status

Hi Keegan, Thanks for posting your question. Currently, the functionality does not exist to change the agent status in Chat. Over the last year, the engineering teams have focused on unifying agent...

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• Ramin Shokrizadeh
• Created November 07, 2022 07:57
• 1 vote

Official comment

1. Community
2. Feedback - Chat and Messaging (Chat)
3. how to add an hyperlink in a chat message ?

Just posting an update on where this request currently stands at Zendesk in our current roadmap. For Chat customers, there are no immediate plans to offer rich text formatting like hyperlinking tex...

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• Ramin Shokrizadeh
• Created November 05, 2022 15:43
• 0 votes

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Adding the Zendesk Chat widget to your website

Felipe You can use the following callback API for when Chat has a connected status: https://developer.zendesk.com/api-reference/widget/chat-api/#on-chatconnected

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• Ramin Shokrizadeh
• Created September 29, 2022 06:54
• 0 votes