Ramin Shokrizadeh
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Total activity353
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Last activity
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Member since
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Activity overview
Latest activity by Ramin Shokrizadeh-
Ramin Shokrizadeh commented,
Angelina Jakubova Chats can timeout on mobile because of the device killing the websocket connection as a means of conserving battery life (phones that have battery saver mode are more aggressive a...
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Ramin Shokrizadeh commented,
Matty Griffiths If you are using Explore, you can have custom reports on tag data outside of the CSV export: https://support.zendesk.com/hc/en-us/articles/4408838151450-Reporting-with-tags To expor...
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Ramin Shokrizadeh commented,
Please follow the existing community post for this request: https://support.zendesk.com/hc/ja/community/posts/4499097100442-Measuring-First-Reply-Time-with-a-Chatbot Closing this post.
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Ramin Shokrizadeh commented,
For a list of officially supported languages in Answer Bot, please have a look at this article. Currently, Hebrew is not a supported language. If you have specific questions about a different bot ...
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Ramin Shokrizadeh commented,
Send your sample code/test page and account information to our advocacy team and they can troubleshoot it further with you.
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Ramin Shokrizadeh commented,
https://developer.zendesk.com/api-reference/widget/settings/#subject There is an optional JS API you can use to have a subject field on the contact form in the Web Widget (Classic). If you have fur...
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Ramin Shokrizadeh created an article,
Continuing effective customer service during natural disasters or local and regional events
This article is also available in Ukrainian. View the Ukrainian version. Due to natural disasters or other disruptive local or regional events, you might need to alter how you use Zendesk to prov...
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Ramin Shokrizadeh commented,
Luca Gisonni I suggest you or your client reach out to our advocacy team with the subdomain/account information and where the widget is located so they can see what is going on. Thanks.
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Ramin Shokrizadeh commented,
CJ Johnson The URL listed in the transcript email is the webpath URL from the chat. If you look at the chat in the History tab and click on User Info, you can see the historical web path associated...
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Ramin Shokrizadeh commented,
Gareth Banfi If the events are not firing, would suggest reaching back to our advocacy team and link to the page where the widget is located alongside the Google Analytics snippet. If they cannot t...