Ramin Shokrizadeh
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Total activity294
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Last activity
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Activity overview
Latest activity by Ramin Shokrizadeh-
Ramin Shokrizadeh commented,
There is no option to drag the Web Widget, you can look at the other Javascript APIs to dynamically hide or show based on whatever criteria you set.
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Ramin Shokrizadeh commented,
Official comment Hi there, You can use the Javascript APIs to change the offset or position of the Web Widget button: https://developer.zendesk.com/api-reference/widget/settings/#offset Thanks, Ramin
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Ramin Shokrizadeh commented,
Tim Broere You can use the Javascript API to set the text of the concierge title but not the agent tagline: https://developer.zendesk.com/api-reference/widget/settings/#concierge You can also choos...
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Ramin Shokrizadeh commented,
Hi Jacob, You can open the widget automatically using the Javascript API: https://developer.zendesk.com/api-reference/widget/api/#zeactivate The Web Widget only supports one size and have no immedi...
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Ramin Shokrizadeh commented,
Official comment Hi Laura, Thanks for sharing your feedback. Have you tried using the callback feature on the Web Widget already for Zendesk Talk? You can learn more about that feature here:Configuring Zendesk Talk...
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Ramin Shokrizadeh commented,
Official comment Hi Valérie Thanks for sharing your suggestion. Based on our observations with other businesses, it is better for the agent to focus on one channel at a time and encourage warm transfers when they n...
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Ramin Shokrizadeh commented,
Jah Tan Thanks for providing your feedback. You can bookmark the simulate page and use it when real visitors are online. The format of the URL is the following:https://www.zopim.com/landing/simulat...
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Ramin Shokrizadeh commented,
Larry B Thanks for posting your question and I am sorry you didn't receive a response from our advocacy team. It isn't the experience we normally aim to deliver so I am sure an advocacy manager wil...
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Ramin Shokrizadeh commented,
Hi there Andrii, You might not have the right role and permissions to manage shortcuts so you will want to reach out to the admins of the account to help get you access. You can share this article ...
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Ramin Shokrizadeh commented,
Andrew Reid (Agent) Thanks for letting us know about the issue you are experiencing. Can you please reach out to our advocacy team with the link to where the widget is located and authenticating vi...