Ramin Shokrizadeh
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Total activity379
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Last activity
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Activity overview
Latest activity by Ramin Shokrizadeh-
Ramin Shokrizadeh commented,
Carlos Arias Please reach out to the advocacy team via the Messaging widget for further troubleshooting. Provide them the URL where the widget is embedded and where you are seeing the issue. Also p...
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Ramin Shokrizadeh commented,
Hi Nick Walsh, Thanks for sharing your feedback on this. The article you are referring to was written in context of a front-end/browser based solution (which can handle reading the res...
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Ramin Shokrizadeh commented,
Hi JoAnne Ravielli, Thanks for posting your question. If you use native messaging over chat, the 20min session timeout behaviour no longer exists as chat conversations are no longer bound to the vi...
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Ramin Shokrizadeh commented,
Hi Anastasia, Thanks for your feedback. Chat actually never fully supported Multi-brand via the Web Widget, each brand of the Web Widget is still tied to the same Chat account and Chat widget setti...
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Ramin Shokrizadeh commented,
Hi there Oleksandra, Have you looked into trying agent workspace already? This changes the end chat behaviour and the session will get terminated when the agent ends the chat. Thanks, Ramin
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Ramin Shokrizadeh commented,
Hi Judith, If you use agent workspace, you can use macros while on a chat (you can continue to use shortcuts as well). You can learn more about agent workspace below: https://support.zendesk.com/hc...
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Ramin Shokrizadeh commented,
Xavier C the pre-chat form is working fine on desktop and mobile web for your account. If you are talking about the mobile SDK integrations in your app, you need to specify the pre-chat fields to ...
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Ramin Shokrizadeh commented,
Hi Brian, Thanks for providing your feedback. I checked your account and noticed that you are currently not using agent workspace but the legacy top bar Chat app. Have you considered moving to agen...
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Ramin Shokrizadeh commented,
Hi Olympia, If your website has a language picker, you can use the Web Widget Javascript API to set the local/language: https://developer.zendesk.com/api-reference/widget/core/#setlocale Multiple ...
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Ramin Shokrizadeh commented,
If you are purely looking to support translations, we have built in features that detect and translate live conversations in the widget and in the chat dashboard. You can learn more about the trans...