Ramin Shokrizadeh
-
Total activity363
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes2
-
Subscriptions205
Comments
Recent activity by Ramin Shokrizadeh-
Hi Brian, Thanks for providing your feedback. I checked your account and noticed that you are currently not using agent workspace but the legacy top bar Chat app. Have you considered moving to agen...
-
Hi Olympia, If your website has a language picker, you can use the Web Widget Javascript API to set the local/language: https://developer.zendesk.com/api-reference/widget/core/#setlocale Multiple ...
-
If you are purely looking to support translations, we have built in features that detect and translate live conversations in the widget and in the chat dashboard. You can learn more about the trans...
-
Hi there, Past chat messages are not editable both in the UI and via the APIs. You can only delete the chat if you want to remove a conversation or redact/delete an attachment. You can learn more h...
-
Angelina Jakubova Chats can timeout on mobile because of the device killing the websocket connection as a means of conserving battery life (phones that have battery saver mode are more aggressive a...
-
Matty Griffiths If you are using Explore, you can have custom reports on tag data outside of the CSV export: https://support.zendesk.com/hc/en-us/articles/4408838151450-Reporting-with-tags To expor...
-
Please follow the existing community post for this request: https://support.zendesk.com/hc/ja/community/posts/4499097100442-Measuring-First-Reply-Time-with-a-Chatbot Closing this post.
-
For a list of officially supported languages in Answer Bot, please have a look at this article. Currently, Hebrew is not a supported language. If you have specific questions about a different bot ...
-
Send your sample code/test page and account information to our advocacy team and they can troubleshoot it further with you.
-
https://developer.zendesk.com/api-reference/widget/settings/#subject There is an optional JS API you can use to have a subject field on the contact form in the Web Widget (Classic). If you have fur...