Ray Roth
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Recent activity by Ray Roth-
Hi Joshua! Although the automation email for customer satisfaction ratings can be customized the customer satisfaction rating page that opens in browser is a system default page that cannot be edi...
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Hello Fallon, Like Andrew said there is a way to view a specific end-users's past tickets by viewing the Customer Context in a ticket which provides an interaction history with a list of recent ti...
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Hi Michael! There are not any settings for printing tickets that can be modified on the Zendesk side. You might have to adjust your printer settings to solve this issue. I apologize there isn't mo...
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Hi Krishna! When you delete a category, all the sections contained in the category are also deleted, and all the articles contained the sections are archived. When you delete a section, all the ar...
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Hi Amy! Unfortunately we do not have an article about forwarding from Microsoft Exchange specifically but we do have this one that describes how the forwarding process works: https://support.zende...
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Hi Miriam! The native reporting for Guide only shows the Views by user role, but not for specific users or domains. In order to track information more granularly you would need to use a tool like ...
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Hello Joshua! Unfortunately trigger conditions can only look for what is present in comment text, not what is missing. So you would only be able to have a trigger find a specific text value in the...