Remi Saumet
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Total activity63
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Last activity
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Recent activity by Remi Saumet-
Hi sbenaouda, Thank you for your post here, hope you are doing well today! I've been researching about this option, unfortunately, this feature is currently not available. However, I encourage you ...
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Anaïs, Exactly, if the CC is already added to the ticket, any update from his side will not suspend the ticket, that's correct! And yes, "a CC will not create a new profile in case of restricted ac...
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Hi Anaïs, Thank you for getting back to me. Hope you are doing well! 1. If you want to know about an email address added as a CC in a Ticket, no answer will be better than the one from our document...
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Hi Anaïs, Thank you for your post, hope you are doing well today! I understand you want to know about the expected behaviour when a user is added as a CC on a Ticket, correct? About your first que...
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Hi EWOUT LIEBEEK, Thank you for your post, hope you are doing well today! From what I understand, you would like to be able to use images, tables, etc... within the Side Conversation to be able to ...
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Bonjour Bruno Marcandella, Merci de votre message, j'espère que vous allez bien aujourd'hui! Pour répondre a votre question "les ajouter à l’intégration Slack pour Zendesk." signifie de créer des c...
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Hi cx-murat.ozcelik, Thank you for your post, hope you are doing well today! Unfortunately, as explained in the article above, Slack @mentions are not supported, but you can include @here to notify...
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Bonjour Anais, Merci de votre message, j'espère que vous allez bien aujourd'hui! Hélas, comme expliqué ici "Affectation ou réaffectation des articles avec la Publication d’équipe" : https://suppor...
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Hi Oliver, Thank you for your post, my name is Remi and I will be glad to share some knowledge on that! There is no native option for dark mode in Support. However, there are third-party extensions...
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Bonjour, Merci de votre message au support Zendesk, je m'appelle Rémi et vais vous assister pour cette requête. Selon votre description, comprenez que les réponses par e-mail sont envoyées par l'a...