Ricardo Pinto
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Total activity907
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Last activity
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Member since
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Following3 users
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Followed by4 users
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Votes7
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Subscriptions781
Activity overview
Latest activity by Ricardo Pinto-
Ricardo Pinto commented,
Hello Josef Prandstetter. Thanks for the question! These are enhancements to our own Help Center (support.zendesk.com) only.
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Ricardo Pinto created a post,
We’re upgrading our Help Center (support.zendesk.com) thanks to your feedback
Hello, Zendesk Community! We're happy to announce that on March 26, you’ll see enhancements to our Help Center (support.zendesk.com). The changes are directly based on feedback that you have provid...
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Ricardo Pinto created an article,
Coming soon: Announcing upgrades to our Help Center (support.zendesk.com)
Announced on Launch March 12, 2024 March 26, 2024 We’ve heard your feedback that our Help Center (support.zendesk.com) has some opportunities for improvement to make it more useful to you a...
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Ricardo Pinto commented,
Thanks Amie Brennan. We just finished updating all our content with the new terminology.
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Ricardo Pinto created an article,
Can I change the language in Tymeshift?
Question How can I change the language in Tymeshift? Answer You can change the language in Tymeshift. The following languages are available: English Brazilian Portuguese Latin American Spanish Fre...
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Ricardo Pinto commented,
Hello, Jason Walker-C You could for example follow this recipe to report on tickets created by ticket requestor. That doesn't necessarily tell you if the tickets are duplicates. But if you add a T...
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Ricardo Pinto created an article,
Are merged tickets counted as one or two tickets in the total ticket volume?
Question Are merged tickets counted as one or two tickets in the total ticket volume? Answer Zendesk Explore considers unique ticket IDs when you report on the number of tickets. For example, if yo...
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Ricardo Pinto created an article,
Can I migrate reporting data from one Zendesk instance to another?
Question Can I migrate reporting data from one Zendesk instance to another? Answer It's not possible to migrate reporting data from one Zendesk account to another. Explore reports on actions that h...
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Ricardo Pinto created an article,
Can I report on who verified a help center article?
Question Can I report on who verified a help center article? Answer Yes, you can report on who verified a help center article by using the Team Publishing dataset in Explore. Create a report that u...
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Ricardo Pinto created an article,
Workflow recipe: Displaying ticket age in views
What's my plan? This recipe describes how you can create a workflow that combines ticket fields and automations to display the age of tickets in a view.This workflow recipe contains the following ...