Ricardo Pinto
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Total activity881
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Last activity
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Member since
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Following3 users
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Followed by3 users
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Votes9
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Subscriptions760
Activity overview
Latest activity by Ricardo Pinto-
Ricardo Pinto created a post,
Content tags in Zendesk's Help Center
Content tags are words or short phrases that group and connect help center articles and community posts, making it easier for users to quickly find related content across a help center. When conten...
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Ricardo Pinto created an article,
How can I oversee conversations in messaging and live chats?
Question I work as a manager in my company and I need help understanding how I can oversee live chat or conversations in messaging. Where are the settings that let me see all the incoming visitors ...
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Ricardo Pinto created an article,
How can I create reminders on tickets that are on-hold?
Question I often have customers who ask us to leave their ticket open for some time. The customer sometimes doesn't have all the necessary information to answer at the moment or they'll be away fro...
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Ricardo Pinto created an article,
View only. Only the assigned agent can join a live conversation
Question What does the message View only. Only the assigned agent can join a live conversation mean? Answer Only assigned agents can message the customer. To reply to the customer, assign the tick...
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Ricardo Pinto created an article,
Which interface is my account using?
Question I'm not sure which interface my Zendesk account is on. How can I easily find out if my account is on the Zendesk Agent Workspace? Answer There are two interfaces that you can use in your Z...
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Ricardo Pinto created an article,
Why was my Facebook page deauthorized?
Question I received an email that says that my Facebook page was unauthorized. Why did that happen? Attention required: Facebook Page, [Name of the page], is no longer authorized Answer Zendesk co...
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Ricardo Pinto created an article,
Error saving organization: Name must not contain the '|' character
Issue symptoms When I try to create an organization, I receive the error below. Error saving organization: Name must not contain the '|' character Resolution steps You can't use the "vertical ba...
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Ricardo Pinto commented,
Hello Sergio Lio. Sorry for that. I have updated the article. The article's link is Can I delay the Web Widget from popping up?
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Ricardo Pinto created an article,
Does Zendesk Talk support SIP trunking?
Question Does Zendesk Talk offer Session Initiation Protocol (SIP) trunking? Can I register a SIP softphone to Talk? Answer Zendesk Talk does not offer SIP trunking because the product manages the ...
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Ricardo Pinto created an article,
Why can't I access this ticket?
Question I received an email regarding a ticket in my Zendesk Support account. When I click on the ticket URL to view the ticket, I receive the error message below: Request not found. You do not ha...