Rob Slattery

Zendesk Service Data Deletion Policy

1. Policies and programs
2. Zendesk policies

We have updated this Deletion Policy. If you are a new Subscriber, then this Deletion Policy will be effective as of June 1, 2021. If you are an existing Subscriber, we are providing you with prior...

• Rob Slattery
• Edited October 28, 2021 16:52
• 71 followers
• 2 comments
• 13 votes

Regional Data Hosting Policy

1. Policies and programs
2. Zendesk policies

Zendesk’s Regional Data Hosting Policy (“Data Hosting Policy”) explains where Zendesk Service Data can be Hosted if a Subscriber purchases the Data Center Location Add-On. This includes standalone ...

• Rob Slattery
• Edited October 28, 2021 16:52
• 97 followers
• 1 comment
• 8 votes

Data Recovery Policy

1. Policies and programs
2. Zendesk policies

 This article covers: Data request policy Policy exceptions Why did Zendesk implement this policy? Data request policy We frequently receive requests to manually change, delete, purge, recover, ...

• Rob Slattery
• Edited October 28, 2021 16:56
• 8 followers
• 0 comments
• 3 votes

Privacy and Data Protection: How Zendesk Protects Personal Data

1. Policies and programs
2. Zendesk policies

The EU-U.S. and Swiss-U.S. Privacy Shield frameworks are the new European Commission-approved mechanisms that enable the transfer of personal data from Europe to the U.S. and Switzerland to the U.S...

• Rob Slattery
• Edited October 28, 2021 16:58
• 26 followers
• 0 comments
• 6 votes

About Data Center Location

1. Policies and programs
2. Zendesk policies

This article describes Data Center Location, which allows you to select the region in which some of your service data is located. This article includes the following sections: Understanding Data...

• Rob Slattery
• Edited October 28, 2021 16:50
• 23 followers
• 0 comments
• 1 vote

Location of Service Data in Sunshine

1. Policies and programs
2. Zendesk policies

Question Where is Service Data in Sunshine hosted? Answer Sunshine is not currently covered by the Data Center Location Add-On and thus there is no contractual commitment to Host (as defined in the...

• Rob Slattery
• Edited October 28, 2021 16:53
• 2 followers
• 0 comments
• 0 votes

Zendesk In-Product Cookie Policy

1. Policies and programs
2. Zendesk policies

This In-Product Cookie Policy (“Policy”) provides information about how and when Zendesk uses Cookies within the Zendesk Services.  For the purposes of this Policy, the term, “Services,” shall have...

• Rob Slattery
• Edited October 28, 2021 16:48
• 149 followers
• 0 comments
• -1 votes

Supplemental terms: Zendesk's service-specific terms

1. Policies and programs
2. Zendesk programs and services

We have updated these Supplemental Terms. If you are a new Subscriber, then these Supplemental Terms will be effective as of September 29, 2021. If you are an existing Subscriber, we are providing ...

• Rob Slattery
• Edited October 24, 2021 02:35
• 44 followers
• 4 comments
• -1 votes

Location of Service Data in Zendesk Chat

1. Policies and programs
2. Zendesk policies

Question Where is Service Data in Zendesk Chat hosted? Answer Zendesk Chat is not currently covered by the Data Center Location Add-On and thus there is no contractual commitment to Host (as define...

• Rob Slattery
• Edited October 28, 2021 16:54
• 13 followers
• 0 comments
• 1 vote

Zendesk User Content and Conduct Policy

1. Policies and programs
2. Zendesk policies

Important: If you believe one of our customers have violated this policy, please use this form. Please provide as detailed information as possible to assist with our investigation. We have update...

• Rob Slattery
• Edited October 28, 2021 16:49
• 184 followers
• 2 comments
• 9 votes